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Image of The Saint Hotel, New Orleans, French Quarter
Image of The Saint Hotel, New Orleans, French Quarter
Image of The Saint Hotel, New Orleans, French Quarter
Image of The Saint Hotel, New Orleans, French Quarter
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1/5

Image of The Saint Hotel, New Orleans, French Quarter
Image of The Saint Hotel, New Orleans, French QuarterImage of The Saint Hotel, New Orleans, French QuarterImage of The Saint Hotel, New Orleans, French QuarterImage of The Saint Hotel, New Orleans, French Quarter

Safety index

72 out of 100

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Safe area tag

Safe area

Business

Historic

Shopping

Boutique

The Saint Hotel, New Orleans, French Quarter

Rating icon

8.3

Good (3,240 ratings)

New Orleans, United States - 

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Location icon

Nearby Canal Street

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140 m Bourbon Street

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210 m Saenger Theatre

Hotel Overview

The Saint Hotel in New Orleans, French Quarter, is a popular destination for travelers seeking a unique and comfortable stay. Based on user reviews, this hotel is praised for its distinctive charm, style, and location. However, like any accommodation, it also has its drawbacks according to some guests. Below are the top 5 good and bad things highlighted by visitors.

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Hotel highlights

Property

Service

Location

  1. Location: Situated in the heart of the French Quarter, guests love the convenience and proximity to local attractions.
  2. Unique Ambiance: The hotel's distinctive decor and atmosphere provide a memorable experience.
  3. Friendly Staff: Many reviewers report a warm welcome and exceptional service from the hotel staff.
  4. Comfortable Rooms: Guests appreciate the comfort and cleanliness of the rooms.
  5. On-site Amenities: The available amenities, including dining options, enhance the stay for many visitors.
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Area for improvement

Bathroom

Amenities

Kitchen

  1. Noise Levels: Some guests find the hotel to be noisy, affecting their sleep quality.
  2. Pricing: A number of reviewers feel the hotel is overpriced for the value provided.
  3. Limited Room Space: A few guests mention the rooms being smaller than expected.
  4. Wi-Fi Connectivity: There are occasional complaints about unreliable Wi-Fi connections.
  5. Parking Challenges: Limited parking availability and high costs are noted by some visitors.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Parking available

Parking available

Air conditioning

Air conditioning

Free WiFi

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon8.3

RateScore

Total 3,240 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.4

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8.1

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4.3/5

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4.0/5

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agoda

2 Reviews

7.4 / 10

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booking

209 Reviews

8.1 / 10

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google

1,361 Reviews

4.3 / 5

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tripadvisor

1,668 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,361+ People Are Talking

Property

Service

Location

Cleanliness

Bar

Atmosphere

Sleep

Food

Bathroom

Amenities

Nightlife

Parking

Breakfast

Fitness

Accessibility

Kitchen

Business

Entertainment

Restaurant

Family

Couples

Safety

Transit

Air Conditioning

Gym

Pool

Wi-Fi

Property was mentioned 551 times

14% Negative81% Positive

Reviews based on Property

User image
Jennie Cole1 month ago
1/5Google icon

At arrival front desk agent was friendly but the agent with him didn't seem happy to be there. Prior to arrival I had also spoken with the rooms manager that was the same. We went to the bar and it was understaffed, waited 20-30 minutes for a drink. Next morning I called room service for breakfast 3 times no answer. I eventually ended up ordering food from a delivery service. I received a phone call at around 1145am to let me know my food was there. I asked if anyone was going to bring it up and they said no. Every hotel would send someone up with the food, particularly because they wanted room service and no one answered. At this point I decided I did not want to stay due to the service. Spoke to an agent about leaving, they sent me to a manager and she was also rude. We wanted to check out early and she said we had to pay for the 2nd night because it was after check out time. This was noon. Easily could have said if we left within the hour they could charge a half day rate or just let us go. My husband and I both worked in hotel management for many years and I couldn't believe how terrible all the interactions we had were. We had really high hopes for an Autograph Collection property. As we were leaving we asked the front desk agent for a copy of our folio showing our check out as the next day. She said she couldn't give me one because date role hadn't happened. I trusted that they had changed the date. Fast forward a week later and I receive a statement for a charge of $1500, the amount for the entire stay. For reference, to give us a folio showing 2 nights paid, you post the rate of the 2nd night on our account, print out the folio for us, adjust off that amount and change the departure date to the next day letting the rate run as usual. The front desk, including the managers can use some additional training. Once I received that invoice I called. Agent put me on hold. 5-10 minutes? Hoping I would hang up. Manager picked up, he also put me on hold, said he would look into it and never called me back. We ended up moving to another hotel where the priority is customer service. We ended up having to leaving New Orleans on Sunday because of a death in the family and the hotel that we had moved to had no problem changing our departure date. Spoke to at least 3 people that we were departing on Sunday and no one was capable of changing the departure date. I worked at hotels for 15 years (every chain) and have traveled all over the world. Because they did not check us out correctly we were charged an additional $600. Hopefully they can put that towards training. Finale: After speaking to those 3 people to let them know we were checking out on Sunday, none of them changing our departure date, telling us that they weren't able to print out a folio showing that we were checking out on Sunday, and because the folio they printed out to prove we stayed had all the nights, they got to keep our $600 that was billed for the 3 nights that we were not there.

User image
Craig Seabrooks4 months ago
4/5Google icon

This is a perfectly situated property. The staff is wonderful, if you don't get the housekeeper that doesn't speak English and doesn't restock your room after pretending to understand you. But that's the deduction in 1-Star. Other than that the view of Canel is wonderful, but be aware if you get a street-facing room, it's NOLA. We didn't mind it. I took a star off for Rooms because the rooms don't have fridges, but you can ask for one to be brought up and we did and it smelled. We took it in stride, too busy to be bothered. Also, I took a star off of the rooms due to the baths needing TLC. Overall, we would keep this property at the top of the list when visiting.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Now

General Info

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Total number of rooms 166

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Number of floors 8

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

26

Download

164

Upload

44

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Canal Street

Nearby

Bourbon Street

140 m

Saenger Theatre

210 m

Royal Street

280 m

Caesars Superdome

980 m

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Getting around

Canal at Baronne Stop

Nearby

New Orleans Union Passenger Terminal

1.19 km

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Airports Nearby

Louis Armstrong New Orleans Intl. Airport (MSY)

11 km

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Restaurants

Bourbon Street Drinkery

280 m

IHOP

Nearby

Fiery Crab Seafood Res

210 m

Gallier's Restaurant & Oyster Bar

280 m

Bourbon House

210 m

Street View

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Daytime safety

54 out of 100

Risky

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Nighttime safety

25 out of 100

Unsafe

New Orleans safety index

Safety

Crime

72

Overall Safety Index

Safe

An average rating of the six safety categories

72 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

51

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

75

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Property safety

Unsafe

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Likelihood of theft.

lowhigh

31

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

96

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

67

Overall Crime index

High

An average rating of the crime categories

67 out of 100

Property crime severity

High

73

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Mugging or robbery  65/100

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Car theft  60/100

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Car break-ins  68/100

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Home break-ins  60/100

Violent crime severity

High

73

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Physical attacks  62/100

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Racism or religion motivated attacks  44/100

Other crime severity

High

80

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Insult or harassment in public  59/100

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Corruption or bribery  71/100

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Drug problem  73/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.7

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Coffee

$3.7 - $6.4

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Beer 0.5L

$1.3 - $1.6

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Meal, inexpensive restaurant

$10.1 - $36.6

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Public transport, one-way ticket

$1.1 - $2.3

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Taxi 1km (normal tariff)

$1

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Meal for 2 people, mid-range restaurant, three-course

$64.1 - $128.2

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Bottle of mid-range wine

$9.2 - $16.5

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McMeal at McDonalds

$11 - $13.7

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Coke/Pepsi 0.33L

$1.6 - $3.7

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Public transport, monthly pass

$41.2 - $55

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Gasoline (1 liter)

$0.6 - $0.8

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Mobile phone monthly plan

$39.4 - $55

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Fitness club, monthly fee

$25.6 - $59.5

Weather In New Orleans

°C
°F

Precipitation In New Orleans

mm
in

Air Quality

Moderate

PM2.58

PM1016

35

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

No pets

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