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Image of The Westin New Orleans
Image of The Westin New Orleans
Image of The Westin New Orleans
Image of The Westin New Orleans
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1/5

Image of The Westin New Orleans
Image of The Westin New OrleansImage of The Westin New OrleansImage of The Westin New OrleansImage of The Westin New Orleans

Safety index

66 out of 100

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Safe area tag

Safe area

Business

Eco-certified

Luxury

Pet-friendly

Shopping

The Westin New Orleans

Rating icon

8.5

Good (5,294 ratings)

New Orleans, United States - 

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210 m Canal Street

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210 m Caesars New Orleans Casino

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210 m Audubon Aquarium of the Americas

Hotel Overview

The Westin New Orleans is a well-regarded hotel, praised for its prime location and excellent facilities. Drawing from a comprehensive pool of user reviews, the hotel emerges as a top choice for many travelers seeking comfort and convenience in the city. Guests often highlight several positive aspects, alongside a few areas they feel could use improvement.

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Hotel highlights

Property

Service

Location

  1. Stunning Views: Many guests rave about the breathtaking views of the city and river from their hotel rooms.
  2. Comfortable Rooms: The hotel's rooms are frequently described as spacious and comfortable, providing a relaxing environment.
  3. Prime Location: Its location is often cited as ideal, conveniently situated near local attractions and amenities.
  4. Friendly Staff: The service received at the hotel is generally praised, with the staff being friendly and helpful.
  5. Cleanliness: High standards of cleanliness throughout the hotel are consistently mentioned by guests.
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Area for improvement

Bathroom

Parking

Accessibility

  1. Expensive Parking: Guests commonly mention the high cost of parking as a downside.
  2. WiFi Issues: Some guests have experienced difficulties with the WiFi service, such as slow speeds or connectivity problems.
  3. Pricey Food and Drinks: The cost of food and beverages within the hotel is often cited as overpriced.
  4. Noise Levels: A few guests have reported issues with noise, either from inside the hotel or the surrounding area.
  5. Delayed Check-Ins: There are occasional reports of long waits for check-in, leading to some inconvenience for arriving guests.

Amenities

Grocery/Convenience store

Breakfast available

Breakfast available

Parking available

Parking available

Pet friendly

Pet friendly

Free WiFi

Laundry

Laundry

Air conditioning

Air conditioning

Housekeeping

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Related hotel videos

Score icon8.5

RateScore

Total 5,294 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.9

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8.2

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4.2/5

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4.5/5

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booking

1,142 Reviews

8.9 / 10

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expedia

1,646 Reviews

8.2 / 10

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google

1,877 Reviews

4.2 / 5

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tripadvisor

629 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,877+ People Are Talking

Property

Service

Location

Amenities

Cleanliness

Sleep

Nature

Parking

Bathroom

Bar

Food

Accessibility

Atmosphere

Breakfast

Nightlife

Fitness

Business

Safety

Kitchen

Family

Pool

Transit

Entertainment

Restaurant

Couples

Wi-Fi

Air Conditioning

Pets

Gym

Property was mentioned 549 times

18% Negative76% Positive

Reviews based on Property

User image
Alice Stanulis2 months ago
3/5Google icon

My spouse and I stayed at the Westin New Orleans for 5 nights on vacation. It was generally fine but with some notable problems and was not nearly as nice as we thought it would be. When we first checked in, the key card creation system was down so we had to wait to be escorted to our room with no real estimate of when we'd receive keys - there were vague promises of "within an hour" but no follow up. We were basically trapped and couldn't plan for any activities. The staff, while polite, acted as if this was a minor inconvenience and blamed "internet problems". There was no acknowledgement that not being able to come and go from your room was a huge inconvenience. We were originally placed in a room with a connecting door that was very thin (this was also a problem at another Westin where I recently stayed for a work trip). We could hear the person in the adjoining room clear as day, and they were speaking in a normal voice. At that point we asked to change rooms to one without a connecting door. The hotel was able to switch us, and also give us a key to that room (although throughout our stay our keys kept failing and we had to get replacements). The second room was ok but it was on a lower floor with a worse view and missing normal things - inexplicably there was no shower gel bottle in the shower (and housekeeping told us they were "out"), but at least we couldn't hear any goings on in neighboring rooms. Aside from these initial issues, I'd say that overall this Westin didn't have the amenities I've come to expect from the Westin brand. Bathroom accoutrements were basic (no sewing kit or cotton balls, no extra bar soap, very few towels), housekeeping was apparently only done every other day, which wasn't made clear, requested items were never provided even after several calls and the hotel bar, while beautiful, was understaffed and didn't have standard mixers for basic drinks. I will say that the location is great and the staff with whom we interacted were friendly and seemed to care, even if some felt overwhelmed due to issues outside their control. I've stayed in hotels at a similar price point in New Orleans, including other Marriott properties, and had much better experiences. I can't see myself choosing The Westin again.

User image
Dubb's Kitchen7 months ago
5/5Google icon

Great property, live music in the lobby each evening, great view of the river from the lobby, and an even better breakfast (thanks Ms. Jinky). When booking make sure to purchase the package with breakfast included you will not be disappointed. At breakfast all for Ms Jinky and sit back an enjoy the 5 star service she provides.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 437

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Number of floors 29

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

54

Upload

26

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Canal Street

210 m

Caesars New Orleans Casino

210 m

Audubon Aquarium of the Americas

210 m

New Orleans Riverwalk Shopping Center

560 m

Bourbon Street

560 m

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Getting around

Bienville Station

140 m

New Orleans Union Passenger Terminal

4 km

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Airports Nearby

Louis Armstrong New Orleans Intl. Airport (MSY)

12.5 km

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Restaurants

Creole House Restaurant & Oyster Bar

280 m

Observatory Eleven

Nearby

Willies Chicken Shack

280 m

Felipe's Taqueria

210 m

Shake Shack

210 m

Street View

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Daytime safety

54 out of 100

Risky

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Nighttime safety

25 out of 100

Unsafe

New Orleans safety index

Safety

Crime

66

Overall Safety Index

Safe

An average rating of the six safety categories

66 out of 100

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Women safety

Risky

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Likelihood of inappropriate behavior against women.

lowhigh

41

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

65

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Property safety

Very Unsafe

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Likelihood of theft.

lowhigh

9

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

81

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

67

Overall Crime index

High

An average rating of the crime categories

67 out of 100

Property crime severity

High

73

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Mugging or robbery  65/100

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Car theft  60/100

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Car break-ins  68/100

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Home break-ins  60/100

Violent crime severity

High

73

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Physical attacks  62/100

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Racism or religion motivated attacks  44/100

Other crime severity

High

80

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Insult or harassment in public  59/100

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Corruption or bribery  71/100

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Drug problem  73/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.7

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Coffee

$3.7 - $6.4

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Beer 0.5L

$1.3 - $1.6

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Meal, inexpensive restaurant

$10.1 - $36.6

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Public transport, one-way ticket

$1.1 - $2.3

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Taxi 1km (normal tariff)

$1

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Meal for 2 people, mid-range restaurant, three-course

$64.1 - $128.2

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Bottle of mid-range wine

$9.2 - $16.5

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McMeal at McDonalds

$11 - $13.7

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Coke/Pepsi 0.33L

$1.6 - $3.7

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Public transport, monthly pass

$41.2 - $55

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Gasoline (1 liter)

$0.6 - $0.8

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Mobile phone monthly plan

$39.4 - $55

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Fitness club, monthly fee

$25.6 - $59.5

Weather In New Orleans

°C
°F

Precipitation In New Orleans

mm
in

Air Quality

Moderate

PM2.58

PM1016

35

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Light

Few vehicles on the road, relaxed and stress-free driving experience.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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