RatePunk Logo
Image of Candlewood Suites New York City-Times Square, an IHG Hotel
Image of Candlewood Suites New York City-Times Square, an IHG Hotel
Image of Candlewood Suites New York City-Times Square, an IHG Hotel
Image of Candlewood Suites New York City-Times Square, an IHG Hotel
icon

1/5

Image of Candlewood Suites New York City-Times Square, an IHG Hotel
Image of Candlewood Suites New York City-Times Square, an IHG HotelImage of Candlewood Suites New York City-Times Square, an IHG HotelImage of Candlewood Suites New York City-Times Square, an IHG HotelImage of Candlewood Suites New York City-Times Square, an IHG Hotel

Safety index

58 out of 100

Show All Photos

Business

Pet-friendly

Shopping

City

Candlewood Suites New York City-Times Square, an IHG Hotel

Rating icon

7.5

Fair (2,682 ratings)

New York City, United States - 

show on map
Location icon

490 m Times Square

Location icon

560 m Broadway

Location icon

630 m Madison Square Garden

Hotel Overview

Candlewood Suites in Times Square, New York City, is a hotel favored by many for its prime location and variety of amenities. Catering to a wide array of guests, the hotel has garnered a range of feedback on user experiences, highlighting both its strengths and areas for improvement.

Thumbs up icon

Hotel highlights

Location

Kitchen

Atmosphere

  1. Location: Central and convenient, perfect for exploring the city.
  2. Room Facilities: Well-equipped kitchenette in each room offering flexibility for guests.
  3. Spacious Rooms: More roomy compared to typical city hotels, enhancing comfort.
  4. Staff Hospitality: Accommodating and friendly staff, improving the overall stay experience.
  5. Value for Money: Considered good value for its location and amenities provided.
Thumbs down icon

Area for improvement

Bathroom

Accessibility

Parking

  1. Noise: Rooms facing the street can be noisy, affecting sleep quality.
  2. Wear and Tear: Some rooms show signs of aging and need refurbishment.
  3. Limited Services: Lacks some traditional hotel amenities such as daily housekeeping.
  4. Check-In Issues: Instances of check-in delays or complications.
  5. Wi-Fi Connectivity: Wi-Fi can be unreliable or slow in some parts of the hotel.

Amenities

Kitchen

Microwave

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Gym

Gym

Air conditioning

Air conditioning

Room service

Room service

Youtube Icon

Related hotel videos

Score icon7.5

RateScore

Total 2,682 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

7.9

Icon

7.4

Icon

3.8/5

Icon

agoda

126 Reviews

7.9 / 10

Icon

booking

1,618 Reviews

7.4 / 10

Icon

google

938 Reviews

3.8 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

938+ People Are Talking

Property

Service

Location

Cleanliness

Kitchen

Sleep

Bathroom

Amenities

Accessibility

Transit

Atmosphere

Safety

Breakfast

Wi-Fi

Air Conditioning

Parking

Entertainment

Bar

Food

Fitness

Family

Business

Restaurant

Gym

Property was mentioned 279 times

28% Negative62% Positive

Reviews based on Property

User image
Kristen H4 months ago

I will go onto describe the rest of our stay, but first and foremost, the sofa “bed” in the living room was AWFUL. If you have more than 2 guests, either pay for 2 rooms or find a different hotel. A thin layer of cotton over a jumble of creaking metal bars apparently counts as a “mattress”. I don’t typically have back pain, but after 3 nights on that mess of a layout, I am bent over in pain. Given that our NYC portion of the trip has been followed by ongoing travel, I am very disappointed about this, as it’s hindered my enjoyment of the rest of our trip. Also, the sofa bed is laid out poorly. The only way to get from one side of the room to the window, is to roll across the “bed” (aka piece of cotton covering the metal bars). The bed stretches all the way to the dressers, meaning there is no way to walk around the bed.||Location was good, that is why we chose this location. Staff was very hit or miss. Some associates were outstanding and went above and beyond to make our stay pleasant and to make us feel welcomed; others seemed bothered when we asked questions regarding the property. The phone didn’t work, so we had to go to the desk downstairs when we needed something. The bathroom door felt like you were closing a vault in order to get it to fully shut. I’m guessing the building has shifted over time, but this left us shoulder checking the door to get it shut. The air would randomly set to odd temperatures (72° to 75°, 68° to 72°, etc.) without us adjusting it. Elevators had signs mentioning the needed repairs.||Experience was a bit of a mixed bag, but I won’t be staying at this location again. They need to do some major upgrades.

User image
DMFK5 months ago

Nice kitchen, fast elevators and free coffee but cleanliness, service and staff flexibility and ownership need to be improved. We would stay here again for the right price but would do a thorough check of the room, cleanliness and working order of TV and appliances before agreeing the room we were assigned. Overall good value for location

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

Bullet point

Total number of rooms 188

Bullet point

Number of floors 32

Bullet point

Number of buildings/towers 1

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

11

Download

264

Upload

75

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Times Square

490 m

Broadway

560 m

Madison Square Garden

630 m

Bryant Park

770 m

Rockefeller Center

1.33 km

icon

Getting around

Times Sq.

Nearby

Penn Station

700 m

icon

Airports Nearby

John F. Kennedy Intl. Airport (JFK)

27 km

icon

Restaurants

Frames Bowling Lounge

140 m

Dear Irving on Hudson

280 m

The Joyce Public House

210 m

2 Bros Pizza

140 m

Blue Ruin

140 m

Street View

Icon

Daytime safety

70 out of 100

Safe

Icon

Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

58

Overall Safety Index

Risky

An average rating of the six safety categories

58 out of 100

Icon

Women safety

Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

64

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

70

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

57

Icon

Political safety

Unsafe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

40

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

47

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

Crime category icon

Car theft  40/100

Crime category icon

Car break-ins  48/100

Crime category icon

Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  53/100

Crime category icon

Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$1.2 - $3.3

icon

Coffee

$2.8 - $7.5

icon

Beer 0.5L

$1.6 - $4

icon

Meal, inexpensive restaurant

$14.1 - $37.7

icon

Public transport, one-way ticket

$2.6 - $2.7

icon

Taxi 1km (normal tariff)

$1.5 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

icon

Bottle of mid-range wine

$10.4 - $28.3

icon

McMeal at McDonalds

$9.4 - $14.1

icon

Coke/Pepsi 0.33L

$1.9 - $4.7

icon

Public transport, monthly pass

$119.8 - $135.3

icon

Gasoline (1 liter)

$0.9 - $1.3

icon

Mobile phone monthly plan

$37.7 - $80.2

icon

Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome

Our Recent Articles