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Image of citizenM New York Times Square
Image of citizenM New York Times Square
Image of citizenM New York Times Square
Image of citizenM New York Times Square
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1/5

Image of citizenM New York Times Square
Image of citizenM New York Times SquareImage of citizenM New York Times SquareImage of citizenM New York Times SquareImage of citizenM New York Times Square

Safety index

57 out of 100

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Business

Shopping

Boutique

citizenM New York Times Square

Rating icon

9.0

Excellent (12,087 ratings)

New York City, United States - 

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Nearby Broadway

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210 m Times Square

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420 m Radio City Music Hall

Hotel Overview

CitizenM New York Times Square, located in the heart of New York City, is a contemporary hotel known for its modern design and excellent location. Based on user reviews, the hotel offers a unique and pleasant stay experience but also has areas that some guests found less satisfactory. Below are the top five noted pros and cons.

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Hotel highlights

Property

Service

Location

  1. Location: Situated in the bustling Times Square area, guests loved the easy access to major attractions, shopping, and dining options.
  2. Modern Design: The hotel’s contemporary architecture and interior design were highly praised, offering a unique and stylish stay.
  3. Technology-enhanced Rooms: Rooms equipped with high-tech amenities provided guests with a comfortable and convenient stay.
  4. Friendly Staff: Many guests commended the hotel’s staff for their exceptional service, friendliness, and helpfulness.
  5. View: The breathtaking views of the city skyline from certain rooms and public areas of the hotel were a highlight for many.
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Area for improvement

  1. Small Room Size: A common complaint was the relatively small size of the rooms, which some guests found to be cramped.
  2. Noise: Due to its location in a busy area, some guests reported noise disturbances during their stay.
  3. Price: Several guests felt that the room rates and additional services were quite pricey compared to other options.
  4. Limited Dining Options: While the area around the hotel has numerous dining options, some guests wished for more variety and availability within the hotel itself.
  5. Check-in/out Process: A few guests mentioned delays and inefficiencies in the check-in/out process, which impacted their overall experience.

Amenities

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Gym

Gym

Business services

Business services

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon9.0

RateScore

Total 12,087 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.7

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9.0

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4.6/5

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4.5/5

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agoda

69 Reviews

8.5 / 10

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booking

3,224 Reviews

8.7 / 10

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expedia

1,328 Reviews

9.0 / 10

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google

2,152 Reviews

4.6 / 5

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tripadvisor

5,314 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,152+ People Are Talking

Property

Service

Location

Bar

Sleep

Atmosphere

Cleanliness

Room

Dining

Bathroom

Breakfast

TV

Restaurant

Transit

Accessibility

Couples

Wi-Fi

Gym

Business

Fitness

Air Conditioning

Nightlife

Family

Kitchen

Safety

Nature

Parking

Property was mentioned 833 times

9% Negative84% Positive

Reviews based on Property

User image
Auriauna Compton1 month ago
3/5Google icon

I loved the interaction during initial arrival. My best friend and I arrived over a few hours before check in-time. Even though the hotel was full so no room for early check in, we were met with front desk host who was very friendly and accommodating. It was such a relief to know they could store our bags so we didn’t have to lug around the city with our things. They even went out of their way to provide a few recommendations. To be frank this is what turned a 1 star review into 3 stars. With out this interaction I would’ve been left with the frustrations of the room condition when we finally checked in.. Some of the light switches didn’t work, the blinds wouldn’t come down, the apple play didn’t work well, and the shower door didn’t shut. I expected the room to be pretty tight for 2 as I’ve had the pleasure of visiting a location in Seattle (newer property). It just seemed much tighter. The maintenance guy was able to come in & get the blinds unstuck but had to step on our BED in order to do so. At least they got a sheet I suppose. I understand with it being the new year, allot of places are booked but we were pretty disappointed in them not being able to accommodate us with a different room after notifying them of the first 15 minutes of being there of the room’s condition. Anyway, to end this review on a positive note, the location is great if your aim is to be in time square. Pretty walkable to great eats and entertainment. Be sure to bring your good walking shoes and be weary of the New Year’s eve chaos.

User image
Franz6 months ago
5/5Google icon

Modern hotel on a "quiet" side street very close to Time Square. Rooms small but modern, everything very clean and functional. Very cool rooftop terrace and inviting lounge area on the first floor. The location is really great! Right in the middle of Midtown, subway just down the street and many sights like MoMa, Rockefeller Center, Central Park, Columbus Circle, Empire State Building etc are just a short walk away!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 230

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Number of floors 17

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Number of buildings/towers 1

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Year Built 2014

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

12

Download

152

Upload

61

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Broadway

Nearby

Times Square

210 m

Radio City Music Hall

420 m

Rockefeller Center

630 m

Central Park

770 m

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Getting around

49th St. Station

350 m

Penn Station

1.33 km

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Airports Nearby

John F. Kennedy Intl. Airport (JFK)

28.5 km

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Restaurants

Junior's Restaurant & Bakery

Nearby

Beast & Butterflies

140 m

McDonald's

140 m

Ellen's Stardust Diner

140 m

Nothing Really Matters

Nearby

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

57

Overall Safety Index

Risky

An average rating of the six safety categories

57 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

79

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

57

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Property safety

Risky

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Likelihood of theft.

lowhigh

53

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

47

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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