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Image of Four Points by Sheraton Manhattan - Chelsea
Image of Four Points by Sheraton Manhattan - Chelsea
Image of Four Points by Sheraton Manhattan - Chelsea
Image of Four Points by Sheraton Manhattan - Chelsea
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1/5

Image of Four Points by Sheraton Manhattan - Chelsea
Image of Four Points by Sheraton Manhattan - ChelseaImage of Four Points by Sheraton Manhattan - ChelseaImage of Four Points by Sheraton Manhattan - ChelseaImage of Four Points by Sheraton Manhattan - Chelsea

Safety index

60 out of 100

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Four Points by Sheraton Manhattan - Chelsea

Rating icon

7.6

Fair (4,256 ratings)

New York City, United States - 

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560 m 5th Avenue

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560 m Madison Square Garden

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980 m Empire State Building

Hotel Overview

Four Points by Sheraton Manhattan - Chelsea is a well-regarded hotel situated in the heart of New York City, offering a convenient base for both business travelers and tourists. It has garnered a mix of feedback from its guests, highlighting areas of excellence as well as areas that need improvement.

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Hotel highlights

Property

Service

Location

  1. Location: Conveniently located in Chelsea, close to attractions, shopping, and dining options.
  2. Staff: Guests have praised the friendly, helpful, and professional staff.
  3. Cleanliness: High standards of cleanliness in rooms and public areas are consistently noted.
  4. Comfort: Rooms are described as comfortable, with several reviewers noting good quality beds and amenities.
  5. Affordability: Many guests find the hotel to offer good value for the area, considering its location and amenities.
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Area for improvement

Air Conditioning

Accessibility

Kitchen

  1. Room Size: Some guests have mentioned that the rooms can be quite small, especially for families or those with a lot of luggage.
  2. Noise Levels: Due to its central location, noise from the street can sometimes be an issue in certain rooms.
  3. Occasional Maintenance Issues: A few reviewers have reported minor maintenance problems within their rooms, though they are generally resolved quickly.
  4. Bathroom Size: Bathrooms in some rooms are noted to be on the smaller side, which can be inconvenient for guests.
  5. Amenities: While generally well-received, some guests feel that the hotel could offer more in terms of amenities, such as a larger gym or more dining options.

Amenities

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Housekeeping

24/7 front desk

24/7 front desk

Available in all rooms: Free WiFi and wired internet

Available in some public areas: Free WiFi

24-hour front desk

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Related hotel videos

Score icon7.6

RateScore

Total 4,256 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.0

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7.1

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8.6

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4.1/5

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3.5/5

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agoda

5 Reviews

7.0 / 10

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booking

1,167 Reviews

7.1 / 10

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expedia

1,004 Reviews

8.6 / 10

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google

842 Reviews

4.1 / 5

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tripadvisor

1,238 Reviews

3.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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842+ People Are Talking

Property

Service

Location

Cleanliness

Sleep

Room

Bathroom

Atmosphere

Bar

Dining

Breakfast

Transit

Air Conditioning

Accessibility

Business

Safety

Kitchen

Parking

Restaurant

Wi-Fi

TV

Fitness

Nature

Gym

Family

Property was mentioned 317 times

21% Negative70% Positive

Reviews based on Property

User image
Aaron L2 months ago

Overall, a very nice property, fairly modern. The room was very nice. There were, however, some substantial issues with service. I'd have rated 5 stars were it not for these issues.||Pros:|- The breakfast option for member(+1) that Platinum/Titanium/Ambassador elite members have as a welcome gift is exceptional. You get coffee/tea/juice, 2 eggs cooked any style, bacon/sausage (or fruit) and bread+hash. It's a big portion and will keep you full most of the day.||- Rooms are very modern and nice, the shower was one of the nicer showers I've had in a Marriott property.||- Great location with easy access to Times Square, yet far enough from Times Square that it doesn't feel chaotic.||Cons:|- I sent a message in the app one morning requesting extra housekeeping. The agent responded quickly and said that I was all set for the extra housekeeping, but when I returned to the room in the late afternoon (around 4:30pm), the room still had not been cleaned. When I mentioned this on the chat, instead of getting an apology and ensuring cleaning would happen, I was told that I should have requested daily cleaning at check-in, and that's why I didn't get it. This completely ignored the fact that, earlier in the chat, they had said I was "all set" for extra cleaning that day. I received a similar attitude when I talked to the front desk about this. Very unfriendly.||- The front desk agent did not offer me the breakfast voucher at check-in. I had to ask for it. Agents are supposed to ask the Platinum/Titanium/Ambassador member which of the two welcome gift options they want. Know that if you are Platinum or higher, you're entitled to breakfast vouchers if you prefer those to the extra points.||- One of the elevators was out for the entire duration of my stay. This left only one other elevator, which made the elevators painfully slow to arrive.

User image
Travel Couture by Dedra3 months ago
5/5Google icon

Recently spent 4 nights at this location and I really enjoyed my stay! The room is standard size for hotels in NYC but it had everything that I needed. This hotel is conveniently located to Hudson Yards and Times Square. I loved that it was not directly in the middle of the hustle and bustle of TS! On site business center and restaurant was nice to use. I enjoyed breakfast, cocktails, and dinner at the Hudson Bar onsite. I cannot say enough about the staff. Everyone that I interacted with was professional and courteous! I was able to enjoy a quick chat with Gregory during check in, Bettye during checkout, and also the General Manager Lee after I checked out. They are all gems at this location. I’m a travel agent so I enjoy checking out different properties when in destination and this one will surely be at the top of my list for recommendations to clients for a great overall value!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 158

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Number of floors 22

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

151

Upload

76

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

5th Avenue

560 m

Madison Square Garden

560 m

Empire State Building

980 m

Times Square

1.12 km

Broadway

1.19 km

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Getting around

23 St. Station (7th Av.)

210 m

New York 23rd St. Station

350 m

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Airports Nearby

LaGuardia Airport (LGA)

14.5 km

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Restaurants

Variety Coffee Roasters

Nearby

Smithfield Hall

140 m

Seven Grams Caffe

Nearby

Crompton Ale House

140 m

Barcade

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

60

Overall Safety Index

Risky

An average rating of the six safety categories

60 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

67

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

73

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Property safety

Risky

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Likelihood of theft.

lowhigh

59

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

43

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

70

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

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°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

No pets, service animals welcome

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