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Image of Hilton Garden Inn New York Times Square North
Image of Hilton Garden Inn New York Times Square North
Image of Hilton Garden Inn New York Times Square North
Image of Hilton Garden Inn New York Times Square North
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1/5

Image of Hilton Garden Inn New York Times Square North
Image of Hilton Garden Inn New York Times Square NorthImage of Hilton Garden Inn New York Times Square NorthImage of Hilton Garden Inn New York Times Square NorthImage of Hilton Garden Inn New York Times Square North

Safety index

70 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Hilton Garden Inn New York Times Square North

Rating icon

8.3

Good (5,683 ratings)

New York City, United States - 

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210 m 5th Avenue

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350 m Rockefeller Center

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420 m Bryant Park

Hotel Overview

Hilton Garden Inn New York Times Square North, nestled in the vibrant heart of New York City, draws visitors with its prime location and reputable hospitality. Based on user reviews, this hotel has received praise for various aspects of its offerings and services, while also facing certain criticisms. Below are the top 5 good and bad things mentioned by guests.

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Hotel highlights

Location

Cleanliness

Atmosphere

  1. Prime Location: Situated close to Times Square, guests love the easy access to major attractions and public transportation.
  2. Comfortable Rooms: Travelers appreciate the comfortable and clean rooms that serve as a great base for exploring the city.
  3. Friendly Staff: The hotel's staff has been highlighted for their friendliness and helpfulness in enhancing guest experiences.
  4. Value for Money: Many guests feel that the hotel offers good value for its location and amenities.
  5. Modern Amenities: The availability of modern amenities, including a fitness center and complimentary Wi-Fi, is a plus for many visitors.
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Area for improvement

Sleep

Accessibility

Air Conditioning

  1. Noisy Environment: Some guests have noted that the central location can lead to noise issues, affecting sleep quality.
  2. Room Size: A few visitors have found the rooms to be smaller than expected, particularly for families or longer stays.
  3. Occasional Maintenance Issues: There have been mentions of occasional maintenance issues within rooms and common areas.
  4. Breakfast Options: While some enjoy the breakfast, others think it could offer a wider variety of options or better quality.
  5. Check-In Delays: A minority of guests have experienced delays during check-in, citing high occupancy or system issues.

Amenities

Microwave

Extra beds/cribs

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon8.3

RateScore

Total 5,683 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.7

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7.7

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8.6

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3.9/5

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4.5/5

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agoda

213 Reviews

8.7 / 10

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booking

2,555 Reviews

7.7 / 10

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expedia

1,248 Reviews

8.6 / 10

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google

302 Reviews

3.9 / 5

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tripadvisor

1,365 Reviews

4.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

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302+ People Are Talking

Service

Property

Location

Cleanliness

Sleep

Room

Bathroom

Accessibility

Parking

Air Conditioning

Breakfast

Dining

Safety

Kitchen

Atmosphere

Family

Transit

Bar

Nightlife

TV

Business

Wi-Fi

Restaurant

Service was mentioned 185 times

30% Negative67% Positive

Reviews based on Service

User image
Daniel Smith1 month ago
2/5Google icon

I must admit I was underwhelmed by this experience. The hotel room was nice enough…clean. The issues I had were with the inattentiveness of the staff, the absurdity of the elevator situation, and the fact that my thermostat was basically an ornament and they were not interested in doing anything about it. The elevators are very small, and there are only two that service the hotel. And I should mentioned one of them was out of commission for the majority of our stay. It was not a pleasant situation. I should mentioned the location is great. Close to the action. And no, Hilton, I will not be calling to discuss this further.

User image
Kathy Donahue4 months ago
3/5Google icon

The room itself was very clean, kind of small though. For the price we paid ($500/night) we expected a high-end hotel with more upscale amenities and classy, attentive service. I get it this hotel is in NYC and prices will be high, but I felt for the price we should have been receiving a better class of service. Young people at the front desk were cordial, but not trained in top quality customer service. No concierge services, no welcoming information for visitors, breakfast was very expensive--- felt that with us staying 8 nights that we'd get a least one or two days of breakfast included. No fan/exhaust in the bathroom, noisy air conditioner, not much room to store your luggage/clothes... But it IS very clean and a nicely decorated room. No complaints about the actual hotel building itself. Just needs to up its game to charge that much.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 196

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Number of floors 21

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Number of buildings/towers 1

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Year Built 2015

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

16

Download

179

Upload

60

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

5th Avenue

210 m

Rockefeller Center

350 m

Bryant Park

420 m

Times Square

420 m

Central Park

1.12 km

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Getting around

47

Nearby

Grand Central

Nearby

New York, NY (NYS-Skyports Seaplane Base)

6 km

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Restaurants

Starbucks

210 m

Mala Project

210 m

Valerie

140 m

Mitr Thai Restaurant

210 m

Matto Espresso

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

70

Overall Safety Index

Safe

An average rating of the six safety categories

70 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

77

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

83

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

57

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

79

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

48

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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