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Image of Hilton Garden Inn New York/Manhattan-Midtown East
Image of Hilton Garden Inn New York/Manhattan-Midtown East
Image of Hilton Garden Inn New York/Manhattan-Midtown East
Image of Hilton Garden Inn New York/Manhattan-Midtown East
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1/5

Image of Hilton Garden Inn New York/Manhattan-Midtown East
Image of Hilton Garden Inn New York/Manhattan-Midtown EastImage of Hilton Garden Inn New York/Manhattan-Midtown EastImage of Hilton Garden Inn New York/Manhattan-Midtown EastImage of Hilton Garden Inn New York/Manhattan-Midtown East

Safety index

77 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Shopping

Hilton Garden Inn New York/Manhattan-Midtown East

Rating icon

7.9

Fair (5,499 ratings)

New York City, United States - 

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Location icon

630 m 5th Avenue

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980 m Grand Central Terminal

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980 m Rockefeller Center

Hotel Overview

Hilton Garden Inn New York/Manhattan-Midtown East, situated in New York City, offers guests a comfortable and convenient stay with its prime location and commendable amenities. Based on user reviews, the hotel stands out for its impressive service and modern facilities, catering to both business and leisure travelers. However, there are also points of criticism that visitors have noted, which revolve mainly around certain aspects of the hotel's offerings and services.

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Hotel highlights

Service

Property

Location

  1. Prime Location: Situated in the heart of Midtown East, providing easy access to major attractions and public transportation.
  2. Friendly and Helpful Staff: Guests frequently commend the personnel for their welcoming attitudes and efficient service.
  3. Clean and Comfortable Rooms: The accommodations are noted for their cleanliness and comfort, ensuring a restful stay.
  4. Quality Amenities: The hotel is praised for its range of amenities, including fitness center and dining options, meeting the needs of various travelers.
  5. Value for Money: Many reviewers highlight the reasonable prices in relation to the quality of service and location, marking it as a good deal.
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Area for improvement

Accessibility

Bathroom

Air Conditioning

  1. Noise Levels: Some guests have reported experiencing noise, either from the streets outside or the hotel's internal systems, which can disrupt sleep.
  2. Room Size: Critics often mention the rooms being smaller than expected, which can be a concern for guests requiring more space.
  3. Additional Fees: There are mentions of extra charges, such as for WiFi or breakfast, that were not anticipated by some guests.
  4. Occasional Maintenance Issues: A few reviews point to maintenance issues in the rooms or hotel facilities that needed attention.
  5. Limited Dining Options: The hotel's on-site dining has been noted to have limited options, affecting guests looking for more variety.

Amenities

Microwave

Grocery/Convenience store

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon7.9

RateScore

Total 5,499 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.4

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7.5

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8.0

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4.0/5

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4.0/5

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agoda

42 Reviews

8.4 / 10

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booking

1,282 Reviews

7.5 / 10

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expedia

1,008 Reviews

8.0 / 10

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google

1,361 Reviews

4.0 / 5

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tripadvisor

1,806 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,361+ People Are Talking

Service

Property

Location

Cleanliness

Sleep

Accessibility

Room

Bathroom

Breakfast

Dining

Atmosphere

Bar

Parking

Kitchen

Restaurant

Transit

Business

Family

Wi-Fi

Air Conditioning

TV

Safety

Fitness

Nightlife

Gym

Service was mentioned 442 times

21% Negative74% Positive

Reviews based on Service

User image
HicksFlix2 months ago
5/5Google icon

The staff at this hotel is amazing! Lisa and Alvin greeted me and helped me get checked in. They are so friendly and welcoming and were super helpful with all my questions. I was with a large group and the staff was willing to store our luggage on our last day after checkout. The manager Carolina was really nice and you could tell she really cares for her staff and wants the customers to have a great experience. I came here for a work trip and the hotel is very clean and in a great location walkable to the major attractions of NYC like Times Square and the Rockefeller Center. It's also close to train stops so you can easily get around with tons of restaurants nearby. My rooms was very clean and I had a nice view. Thanks Hilton Garden Inn- Manhattan- Midtown East! I'll be back!

User image
William Butler2 months ago
3/5Google icon

Rooms were a bit "snug". I had to move the desk chair to walk from the door to the window. They say they have room service, but I could not find a menu. Only 2 elevators for 20 floors. You needed to scan your room key to use one of the elevators, but not the other. I checked out and then had to check back in for another night.. Had some toilet plumbing issues the last night I was there. They stored my suitcases twice and did a great job with it. Over all, I would be glad to stay there again and recommend the hotel.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 206

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Number of floors 28

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Year Built 2014

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

10

Download

238

Upload

75

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

5th Avenue

630 m

Grand Central Terminal

980 m

Rockefeller Center

980 m

Central Park

1.12 km

Times Square

1.33 km

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Getting around

Lexington Av.-53 St. Station

140 m

Grand Central

Nearby

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Airports Nearby

LaGuardia Airport (LGA)

12 km

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Restaurants

Starbucks

140 m

Ess-A-Bagel

140 m

Panda Express

140 m

Ground Central Coffee Company

Nearby

Obao

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

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Women safety

Very Safe

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Likelihood of inappropriate behavior against women.

lowhigh

81

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

90

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

87

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

64

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

83

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

57

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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