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Image of Hilton Garden Inn New York/Times Square Central
Image of Hilton Garden Inn New York/Times Square Central
Image of Hilton Garden Inn New York/Times Square Central
Image of Hilton Garden Inn New York/Times Square Central
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1/5

Image of Hilton Garden Inn New York/Times Square Central
Image of Hilton Garden Inn New York/Times Square CentralImage of Hilton Garden Inn New York/Times Square CentralImage of Hilton Garden Inn New York/Times Square CentralImage of Hilton Garden Inn New York/Times Square Central

Safety index

70 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Hilton Garden Inn New York/Times Square Central

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7.9

Fair (6,184 ratings)

New York City, United States - 

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Nearby Broadway

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Nearby Bryant Park

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140 m Times Square

Hotel Overview

Hilton Garden Inn New York/Times Square Central is a popular hotel among visitors to New York City, positioned ideally in the heart of Times Square. It's favored for its convenient location, providing easy access to many of the city’s iconic attractions and entertainment options. Reviewers frequently praise its amenities and service, though some aspects receive mixed feedback.

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Hotel highlights

Location

Cleanliness

Atmosphere

  1. Prime Location: The hotel’s central position in Times Square offers guests unparalleled access to Broadway theaters, shopping, and dining options.
  2. Helpful Staff: Many reviewers commend the friendly and accommodating nature of the staff, enhancing the quality of their stay.
  3. Clean Rooms: Guests appreciate the cleanliness and upkeep of the rooms, providing a comfortable and hygienic environment.
  4. Good Value: Considering its prime location and amenities, some guests find the hotel offers good value for the money spent.
  5. Amenities: The availability of amenities such as a fitness center, dining options, and business facilities is frequently highlighted as a positive aspect.
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Area for improvement

Sleep

Accessibility

Air Conditioning

  1. Small Rooms: A common criticism is the size of the rooms, which some guests find too small, especially when compared to expectations or other hotels in the area.
  2. Noise Levels: The central location, while beneficial in many ways, also means that noise from the streets can be an issue for some guests, affecting their sleep quality.
  3. Occasional Maintenance Issues: Some guests have reported minor maintenance issues within their rooms or the hotel facilities, although they are generally addressed promptly.
  4. Cost of Extras: While the hotel itself is seen as offering good value, the cost of additional services and amenities can add up, which some guests find a bit pricey.
  5. Limited Views: Despite the central location, not all rooms offer desirable views, with some guests disappointed by the view from their room.

Amenities

Microwave

Extra beds/cribs

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

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Related hotel videos

Score icon7.9

RateScore

Total 6,184 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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7.6

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8.0

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3.8/5

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4.0/5

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agoda

167 Reviews

8.2 / 10

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booking

1,923 Reviews

7.6 / 10

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expedia

1,117 Reviews

8.0 / 10

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google

306 Reviews

3.8 / 5

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tripadvisor

2,671 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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306+ People Are Talking

Service

Property

Location

Cleanliness

Sleep

Room

Bathroom

Accessibility

Parking

Air Conditioning

Breakfast

Dining

Safety

Kitchen

Atmosphere

Family

Transit

Bar

Nightlife

TV

Business

Wi-Fi

Restaurant

Service was mentioned 185 times

30% Negative67% Positive

Reviews based on Service

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Daniel Smith1 month ago
2/5Google icon

I must admit I was underwhelmed by this experience. The hotel room was nice enough…clean. The issues I had were with the inattentiveness of the staff, the absurdity of the elevator situation, and the fact that my thermostat was basically an ornament and they were not interested in doing anything about it. The elevators are very small, and there are only two that service the hotel. And I should mentioned one of them was out of commission for the majority of our stay. It was not a pleasant situation. I should mentioned the location is great. Close to the action. And no, Hilton, I will not be calling to discuss this further.

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Kathy Donahue4 months ago
3/5Google icon

The room itself was very clean, kind of small though. For the price we paid ($500/night) we expected a high-end hotel with more upscale amenities and classy, attentive service. I get it this hotel is in NYC and prices will be high, but I felt for the price we should have been receiving a better class of service. Young people at the front desk were cordial, but not trained in top quality customer service. No concierge services, no welcoming information for visitors, breakfast was very expensive--- felt that with us staying 8 nights that we'd get a least one or two days of breakfast included. No fan/exhaust in the bathroom, noisy air conditioner, not much room to store your luggage/clothes... But it IS very clean and a nicely decorated room. No complaints about the actual hotel building itself. Just needs to up its game to charge that much.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 282

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Number of floors 36

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Year Built 2014

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

126

Upload

63

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Broadway

Nearby

Bryant Park

Nearby

Times Square

140 m

Rockefeller Center

700 m

Central Park

1.26 km

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Getting around

Times Sq.

Nearby

New York W 32nd St. Station

770 m

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Airports Nearby

John F. Kennedy Intl. Airport (JFK)

25 km

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Restaurants

Joe's Pizza

210 m

Genji

Nearby

Paris Baguette Boulangerie

140 m

The Counter

140 m

St. Cloud Rooftop

Nearby

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

70

Overall Safety Index

Safe

An average rating of the six safety categories

70 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

77

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

83

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

57

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

79

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

48

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

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°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome

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