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Image of Hilton New York Times Square
Image of Hilton New York Times Square
Image of Hilton New York Times Square
Image of Hilton New York Times Square
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1/5

Image of Hilton New York Times Square
Image of Hilton New York Times SquareImage of Hilton New York Times SquareImage of Hilton New York Times SquareImage of Hilton New York Times Square

Safety index

58 out of 100

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Business

Pet-friendly

Shopping

City

Hilton New York Times Square

Rating icon

8.8

Good (13,947 ratings)

New York City, United States - 

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Nearby Madame Tussauds Wax Museum

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140 m Broadway

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140 m Times Square

Hotel Overview

Hilton New York Times Square is a highly-rated hotel located in the heart of New York City, offering guests an exceptional staying experience. Its prime location and wide range of amenities make it a popular choice among travelers. Based on a synthesis of user reviews, here are the most commonly highlighted positives and negatives.

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Hotel highlights

Property

Location

Service

  1. Prime Location: Situated in the epicenter of New York, offering easy access to major attractions.
  2. Stunning Views: Guests often rave about the breathtaking views of the city skyline.
  3. Spacious Rooms: The hotel is known for its clean, comfortable, and notably spacious accommodations.
  4. Professional Staff: The staff is consistently praised for their professionalism and helpfulness.
  5. Quality Dining Options: The hotel features excellent dining options that satisfy a wide range of palates.
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Area for improvement

Accessibility

Bathroom

Kitchen

  1. High Cost: The prime location and amenities come with a high price tag, making it expensive for some guests.
  2. Noise Levels: Due to its central location, some guests have mentioned noise issues, especially at night.
  3. Extra Charges: There are additional fees for certain services which can add up, catching some guests by surprise.
  4. Limited Free Amenities: Some have expressed disappointment over the limited number of complimentary amenities.
  5. Occasional Maintenance Issues: A few guests have reported minor maintenance issues in their rooms.

Amenities

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

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Related hotel videos

Score icon8.8

RateScore

Total 13,947 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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7.6

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8.4

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4.3/5

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4.5/5

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agoda

430 Reviews

8.2 / 10

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booking

336 Reviews

7.6 / 10

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expedia

1,011 Reviews

8.4 / 10

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google

3,668 Reviews

4.3 / 5

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tripadvisor

8,502 Reviews

4.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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3,668+ People Are Talking

Property

Location

Service

Cleanliness

Room

Sleep

Bar

Breakfast

Dining

Accessibility

Atmosphere

Bathroom

Restaurant

Parking

Nature

Transit

Family

Wi-Fi

Nightlife

Safety

Kitchen

Business

TV

Fitness

Air Conditioning

Gym

Couples

Property was mentioned 884 times

15% Negative78% Positive

Reviews based on Property

User image
Ashley Abell2 months ago
5/5Google icon

When arriving by vehicle, go around to the valet at 41st street. Take the elevator to the lobby. Cam was amazing making sure we were taking care of, our vehicle, and belongings. We arrived early and asked if there were any upgraded rooms available for early check in. We were checking in one hour early in a clean and spacious room that overlooked the Empire State Building and the One World Trade Center and Statue of Liberty in the distance. We couldn't be more satisfied with any of it. I just wanted to add the other staff members we encountered were incredible too. The lovely lady at check in, Robert, Donnell(got my car and cart right away), Mike, and all of the rest. Truly thank you for your service and accommodation.

User image
Carmen Sleewa2 months ago
1/5Google icon

Location is great. I am really sad to have to even rate it so low. I love the Hilton and have always had a great experience. We even got married at a Hilton location. However, this trip had added headaches due to the hotels service. We got to the hotel early and they offered and upgrade for 40 dollars a night. We said sure because they said it would be the view of the Empire State Building. It was just the very top of the Empire State Building, the tip not worrh $40 a night. We let it go and said whatever. When we go to check out we were going to get another Uber. Front desk said they would book a ride for us. The ride didn’t show up for an hour. The price at first was $70. We speak to the people downstairs and apparently them and the people working front desk all use different services. The people at the bottom floor even weren’t impressed with the lack of information given to us regarding the ride and how late they were. This seemed to have been a common occurrence according to the other people waiting in the downstairs lobby. We go back upstairs and report our ride isn’t here. The guy had to call ANOTHER person and now the price was different. Now it was $85. Running low on time and not many other options we said fine. We let it go. We almost missed our flight and had to rush! We get home and notice our credit card is charged $200. It should have only been $80 plus the tax/ conversion. We call the hotel reception, who puts us on hold for 30 mins. We want to find out why we were charged more. However no one answered. We spent 30 mins on the phone which will be considered a long distance call now. All to not get answers. There was a group of people in line before us checking out when we were. They were complaining of a similar situation regarding billing. Now I understand where they are coming from. It would be nice if someone from the hotel would contact me back. I am so disappointed. Next time I am in NYC I will not be considering this location again.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 478

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Number of floors 22

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Year Built 2000

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

106

Upload

46

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Madame Tussauds Wax Museum

Nearby

Broadway

140 m

Times Square

140 m

Rockefeller Center

840 m

Central Park

1.33 km

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Getting around

Times Sq.

Nearby

New York W 32nd St. Station

840 m

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Airports Nearby

John F. Kennedy Intl. Airport (JFK)

25.5 km

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Restaurants

Red Lobster

140 m

Hard Rock Cafe

140 m

Margaritaville

Nearby

Carnegie Pizza

140 m

The Counter

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

58

Overall Safety Index

Risky

An average rating of the six safety categories

58 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

64

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Risky

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Likelihood of theft.

lowhigh

57

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

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40

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

47

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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