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Image of Holiday Inn Express - New York City Chelsea, an IHG Hotel
Image of Holiday Inn Express - New York City Chelsea, an IHG Hotel
Image of Holiday Inn Express - New York City Chelsea, an IHG Hotel
Image of Holiday Inn Express - New York City Chelsea, an IHG Hotel
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1/5

Image of Holiday Inn Express - New York City Chelsea, an IHG Hotel
Image of Holiday Inn Express - New York City Chelsea, an IHG HotelImage of Holiday Inn Express - New York City Chelsea, an IHG HotelImage of Holiday Inn Express - New York City Chelsea, an IHG HotelImage of Holiday Inn Express - New York City Chelsea, an IHG Hotel

Safety index

73 out of 100

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Safe area tag

Safe area

Business

Pet-friendly

Shopping

Holiday Inn Express - New York City Chelsea, an IHG Hotel

Rating icon

7.9

Fair (6,282 ratings)

New York City, United States - 

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Location icon

280 m Madison Square Garden

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910 m Empire State Building

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910 m Times Square

Hotel Overview

Holiday Inn Express - New York City Chelsea, an IHG Hotel, garners a mixed reception from its guests. This hotel's location and overall value are frequently praised, while critiques tend to focus on specific aspects of rooms and amenities.

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Hotel highlights

Location

Service

Breakfast

  1. Excellent Location: Guests rave about the hotel's central location, making it convenient to explore major attractions.
  2. Free Breakfast: The complimentary breakfast is highly appreciated by guests, offering a good start to the day.
  3. Friendly Staff: Many guests note the friendly and helpful nature of the staff, enhancing their stay experience.
  4. Cleanliness: The hotel's cleanliness is often highlighted, with rooms and common areas kept in good condition.
  5. Value for Money: Travelers find the hotel to offer good value, especially considering its prime location and included amenities.
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Area for improvement

Accessibility

Kitchen

Air Conditioning

  1. Room Size: Several guests have found the rooms to be smaller than expected, leading to a cramped feeling.
  2. Noise Levels: Noise from the streets and other rooms can sometimes be a problem, affecting guests’ sleep.
  3. Some guests have reported outdated furnishings in their rooms, detracting from the overall experience.
  4. Wi-Fi Issues: Wi-Fi connectivity can be inconsistent, impacting guests who need reliable internet.
  5. Bathroom Problems: Complaints about bathroom maintenance and cleanliness have been noted, causing inconvenience.

Amenities

Breakfast included

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Room service

Room service

Gym

Gym

Business services

Business services

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Related hotel videos

Score icon7.9

RateScore

Total 6,282 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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7.8

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4.0/5

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booking

3,418 Reviews

7.8 / 10

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expedia

1,006 Reviews

7.8 / 10

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google

1,858 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,858+ People Are Talking

Property

Location

Service

Breakfast

Cleanliness

Sleep

Restaurant

Bathroom

Accessibility

Room

Transit

Atmosphere

Dining

Kitchen

Bar

Parking

Safety

Business

Wi-Fi

Air Conditioning

Family

Nightlife

TV

Hot Tub

Fitness

Gym

Property was mentioned 510 times

26% Negative60% Positive

Reviews based on Property

User image
Barbie 335 months ago

We have stayed at IHG hotels many times and many places. Never have we paid so much for an inferior room. The property needs a complete do over. The breakfasts are not as pictured on advertisements. Sad when even a banana is not available.

User image
Dom Lam6 months ago
1/5Google icon

My family and I stayed here for 3 nights. The location of the hotel is close to Penn Station, which was the main reason I booked this property. It is also within walking distance to the Empire State Building and Times Square so the location is great. Unfortunately the hotel itself is not so great. The room is small. Very small. There were 3 of us and we couldn't find room to place our 3 small carry-on bags on the floor in an opened position. Not a big deal as I know this is the heart of midtown so that's to be expected I guess. The room? The bathroom doorknob/latch was broken. Once you closed the door, it would latch but the doorknob/handle wouldn't turn so you couldn't reopen the door. They sent someone to fix it and he couldn't. He didn't speak English but using google translate, I was able to ascertain that he needed to go buy a new lock and come back later. I needed to leave so I told him I will call housekeeping later. It wasn't worth it to waste my time waiting so we just lived with it for the remainder of my trip by putting kleenex in the latch hole so it wouldn't latch shut. I hope they fixed it for the next guest. The bathroom amenities were a joke. There were 3 bottles, 1 each of shampoo, conditioner and lotion. The bottles are all 0.75oz each. That is barely enough for 1 person, let alone 3. Pretty much useless and I ended up buying my own soap, shampoo and conditioner at CVS down the street. The Hotel elevators keycard security does not work. So regardless of hotel guest status, anyone can access the elevators. Closet door was broken. The hinge was completely broken and door would collapse when opened. Area around hotel entrance is not the best. There were huge piles of trash in front every night. The street is dark and the people around this street were a little on the sketchy side. Would not stay again. Sorry.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 228

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Number of floors 15

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Year Built 2005

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

183

Upload

80

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Madison Square Garden

280 m

Empire State Building

910 m

Times Square

910 m

Broadway

980 m

Grand Central Terminal

1.5 km

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Getting around

28 St. Station (7th Av.)

210 m

Penn Station

280 m

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Airports Nearby

John F. Kennedy Intl. Airport (JFK)

27.5 km

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Restaurants

Molly Wee Pub

210 m

Mustang Harry's

140 m

Walter's Bar

140 m

The Triple Crown Ale House & Restaurant

140 m

Tracks Raw Bar & Grill

280 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

73

Overall Safety Index

Safe

An average rating of the six safety categories

73 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

77

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

90

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Property safety

Safe

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Likelihood of theft.

lowhigh

79

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

51

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

83

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

55

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome

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