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Image of Hyatt Grand Central New York
Image of Hyatt Grand Central New York
Image of Hyatt Grand Central New York
Image of Hyatt Grand Central New York
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1/5

Image of Hyatt Grand Central New York
Image of Hyatt Grand Central New YorkImage of Hyatt Grand Central New YorkImage of Hyatt Grand Central New YorkImage of Hyatt Grand Central New York

Safety index

78 out of 100

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Safe area tag

Safe area

Business

Family

Pet-friendly

Shopping

Hyatt Grand Central New York

Rating icon

7.4

Fair (24,091 ratings)

New York City, United States - 

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140 m Grand Central Terminal

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420 m 5th Avenue

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840 m Broadway

Hotel Overview

Hyatt Grand Central New York is a prominent hotel located in the heart of New York City, offering guests an immersive urban experience. Based on user reviews, this hotel provides a blend of convenience, comfort, and luxury, catering to a wide range of travelers' needs. From its strategic location to its array of amenities, it has been a popular choice among visitors.

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Hotel highlights

Property

Location

Atmosphere

  1. Central Location: Situated in the heart of the city, it offers easy access to major attractions, public transportation, and shopping areas.
  2. Spacious Rooms: Guests have praised the spaciousness of the rooms, providing comfort and a sense of luxury.
  3. Friendly Staff: The welcoming and attentive staff contribute to a pleasant stay, offering personalized services.
  4. Cleanliness: High standards of cleanliness throughout the hotel premises, ensuring a hygienic and comfortable environment.
  5. Amenities: A diverse range of amenities including a fitness center, restaurant, and business facilities, catering to both leisure and business travelers.
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Area for improvement

Bathroom

Room

Sleep

  1. Price: Some guests find the hotel to be on the expensive side, impacting the overall value for money.
  2. Noise Levels: Due to its central location, some guests have reported issues with noise from the street and neighboring rooms.
  3. Internet Connectivity: Occasional complaints about the reliability and speed of the hotel's internet service.
  4. Dated Decor: A few guests feel that certain areas of the hotel could benefit from updating or renovating to enhance the ambiance.
  5. Window Views: Some rooms offer less than desirable views, which can be a disappointment for guests expecting picturesque cityscapes.

Amenities

Extra beds/cribs

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Spa

Spa

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

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Related hotel videos

Score icon7.4

RateScore

Total 24,091 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.8

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7.3

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7.8

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4.1/5

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3.5/5

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agoda

459 Reviews

7.8 / 10

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booking

1,721 Reviews

7.3 / 10

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expedia

2,264 Reviews

7.8 / 10

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google

6,604 Reviews

4.1 / 5

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tripadvisor

13,043 Reviews

3.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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6,604+ People Are Talking

Property

Service

Location

Cleanliness

Bathroom

Room

Sleep

Atmosphere

Bar

Dining

Business

Transit

Breakfast

Accessibility

Kitchen

Family

Safety

Fitness

Wi-Fi

Gym

Air Conditioning

Restaurant

Nightlife

Parking

TV

Nature

Couples

Spa

Wellness

Property was mentioned 1835 times

24% Negative67% Positive

Reviews based on Property

User image
Mya Moncrief6 months ago
2/5Google icon

This weekend my friends and I visited this property and we stayed in the Presidential Suite. The atmosphere overall is a tad congested which is to be expected since this property seems to accommodate a lot of travelers in this busy area. As we headed to our suite, during busy business hours the elevator stopped at several floors one by one. Once we arrived to our suite, the room was clean and spacious. My biggest issue is the bedroom (specifically the bed.) The bed had a thin, uncomfortable bed topper on top of a platform box spring. This is unacceptable for a presidential suite that retailed for $1,000 a night for this type of bed accommodation. I spoke with the housekeeping supervisor (Flourara) and she stated “that’s how the room comes, others have complained also with no resolution.” I requested to speak with the property manager. I wouldn’t recommend anyone to stay in this particular suite due to the bed accommodation!

User image
Andrew Lee4 months ago
2/5Google icon

Overall a decent experience, but they completely nickel and dime you. Cannot recommend this property. Pros: - Commodore Lounge (Hyatt Club) is operational and provides snacks and drinks throughout the day for Globalist members and those that apply a Club certificate or book a room with Club access - Great location next to Grand Central Terminal and Bryant Park Cons: - I had applied a Globalist guaranteed suite upgrade at time of booking, but it wasn’t honored by the hotel - Our room had a number of items that were semi-broken, eg light switches, paneling held together by tape, etc - Bill upon check out was incorrect and failed to properly deduct credits to their market that are included in the destination fee. Note- upon further review, their $15 credit at the market only covers beverages and not food items. - Room wasn’t completely sound proof from street noise on 42nd St - you need to pay an extra fee if you receive a package there or need the bellhop to hold bags for you after check out. Just an absurd amount of nickel and diming considering the $40 daily destination fee.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 1298

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Number of floors 25

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

12

Download

234

Upload

87

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Grand Central Terminal

140 m

5th Avenue

420 m

Broadway

840 m

Times Square

840 m

Rockefeller Center

910 m

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Getting around

Grand Central

Nearby

5 Av Station (W. 42nd St.)

630 m

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Airports Nearby

LaGuardia Airport (LGA)

11 km

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Restaurants

Cipriani 42nd Street

Nearby

Rize Coffee

Nearby

Juice Generation

Nearby

Los Tacos No. 1

140 m

Omusubi Gonbei

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

78

Overall Safety Index

Safe

An average rating of the six safety categories

78 out of 100

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Women safety

Very Safe

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Likelihood of inappropriate behavior against women.

lowhigh

87

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

92

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

86

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

59

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

84

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

57

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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