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Image of Hyatt Place New York City/Times Square
Image of Hyatt Place New York City/Times Square
Image of Hyatt Place New York City/Times Square
Image of Hyatt Place New York City/Times Square
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1/5

Image of Hyatt Place New York City/Times Square
Image of Hyatt Place New York City/Times SquareImage of Hyatt Place New York City/Times SquareImage of Hyatt Place New York City/Times SquareImage of Hyatt Place New York City/Times Square

Safety index

58 out of 100

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Business

Pet-friendly

City

Hyatt Place New York City/Times Square

Rating icon

7.6

Fair (21,502 ratings)

New York City, United States - 

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560 m Madison Square Garden

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630 m Times Square

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630 m Broadway

Hotel Overview

Hyatt Place New York City/Times Square is a well-regarded hotel among guests for its prime location and quality accommodations. Based on user reviews, the hotel boasts a variety of strengths but also has its drawbacks.

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Hotel highlights

Location

Atmosphere

Transit

  1. Prime Location: Situated close to Times Square, guests have easy access to iconic attractions, shopping, and dining options.
  2. Comfortable Rooms: Travelers appreciate the comfortable and spacious rooms, perfect for relaxing after a day of sightseeing.
  3. Friendly Staff: The hotel's staff is frequently commended for being friendly, helpful, and providing excellent customer service.
  4. Good Value: Many visitors feel they receive good value for the money spent, thanks to reasonable rates and the quality of services offered.
  5. Quality Amenities: The hotel features a range of amenities, including a fitness center and complimentary breakfast, which guests find convenient and satisfactory.
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Area for improvement

Room

Bathroom

Accessibility

  1. Noisy Location: Due to its central location, some guests find their stay impacted by noise from the street and surrounding areas.
  2. Small Bathrooms: A number of reviews mention the bathrooms as being somewhat cramped, which can be inconvenient for guests.
  3. Occasional Long Waits: During peak times, guests have reported long waits for elevators and at the check-in counter.
  4. Variable Wi-Fi Quality: Although free, the Wi-Fi service can be inconsistent, with some guests experiencing poor connectivity.
  5. Room Cleanliness Issues: There have been instances where guests were not satisfied with the cleanliness of their rooms, citing it as an area for improvement.

Amenities

Microwave

Breakfast included

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Gym

Gym

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Related hotel videos

Score icon7.6

RateScore

Total 21,502 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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7.6

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7.8

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3.8/5

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agoda

230 Reviews

8.2 / 10

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booking

18,391 Reviews

7.6 / 10

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expedia

1,320 Reviews

7.8 / 10

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google

1,561 Reviews

3.8 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,561+ People Are Talking

Property

Service

Location

Breakfast

Cleanliness

Sleep

Room

Restaurant

Bathroom

Accessibility

Air Conditioning

Atmosphere

Transit

Dining

Safety

Bar

Kitchen

Family

TV

Parking

Wi-Fi

Business

Nightlife

Fitness

Gym

Couples

Property was mentioned 600 times

35% Negative52% Positive

Reviews based on Property

User image
Amy Arensberg3 months ago
3/5Google icon

The rooms are tiny. That is to be expected in NYC, but these seem particularly small. However, they are nicely decorated and in good shape. Unfortunately, the beds are horribly uncomfortable. I always thought Hyatt mattresses were standard across all of their properties, but I can't even sleep because these are so awful. It also didn't help that the smoke detector was on the wall facing the bed and had two blinking green lights, plus one of the rooms nearby had what I assumed was their alarm clock going off all night long. It was still going off in the morning, but at least during the day the city noise helped drown it out. There was also a fire hazard where they left three of their housekeeping carts in the hallway to our room. It was nearly impossible to get by with our luggage and they never moved the entire length of our stay. And since the photo of the carts was taken, they have added piles of towels and sheets on top that are hanging over the front and blocking even more of the hallway. It was also loud in the room because the window was stuck in a slightly open position but the handle was broken and it couldn't be closed. On a positive note, the breakfast included with the room was reasonable.

User image
indubitably forgetful6 months ago
1/5Google icon

I stayed at this hotel for 4 days and I am extremely disappointed with this hotel's service because I had high expectations. Firstly, I'll say the good things about this hotel: - The location is good. It's within walking distance to Times Square, Madame Tussauds, MSG and Empire State. - Some of the staff were very nice and helpful. - You can stream movies or videos on TV through your phones. Now onto the issues with this hotel: - The rooms are WAY smaller than what we expected, there's barely any space to move around. - The bathroom doesn't lock properly. There's always a gap. - The shower & basin are broken. The whole bathroom would flood. - The curtains are broken. We couldn't open or close them. - The key cards don't have numbers so it's easy to mix them up. - The housekeeping only clean the beds, they don't clean the toilets properly. - The housekeeping left their cleaning equipment in our room. - The beds are not comfortable. - There's no microwave in the room. - The WiFi is TERRIBLE. It barely works at all. - The breakfast is not good, they only have limited food options. - There's barely any seating space for breakfast. - There's no swimming pool, it's not kid-friendly. - Some of the staff are rude, unhelpful and lie. We requested 2 rooms to be booked right next to each other. The man said several times that they were next to each other but when we went to our rooms, they were an entire hallway apart. - The concierge is terrible. They only work at limited times. One of them left the building for a break, even though they could see us standing there waiting for them. They also didn't book any tickets for us at any attractions despite claiming that they can. They only booked Empire State for us, everything else we had to travel and book there. They also didn't help us with any taxi service, we had to book Ubers everywhere. And they were extremely passive aggressive when we were asking necessary information. Overall, I would not recommend this hotel. Perhaps it's better for 1 or 2 people for a couple nights. I'm very disappointed with their service and I sincerely hope they do better.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 520

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Number of floors 26

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Number of buildings/towers 1

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Year Built 2019

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

264

Upload

73

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Madison Square Garden

560 m

Times Square

630 m

Broadway

630 m

Bryant Park

840 m

Rockefeller Center

1 km

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Getting around

34 St.

Nearby

Penn Station

630 m

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Airports Nearby

LaGuardia Airport (LGA)

14 km

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Restaurants

2 Bros Pizza

140 m

Blue Ruin

140 m

Tavola

Nearby

Scallywag's

Nearby

Nittis

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

58

Overall Safety Index

Risky

An average rating of the six safety categories

58 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

64

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

70

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Property safety

Risky

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Likelihood of theft.

lowhigh

57

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Political safety

Unsafe

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Potential for infringement of political rights or political unrest.

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40

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

67

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

47

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

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°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome

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