RatePunk Logo
Image of Lotte New York Palace
Image of Lotte New York Palace
Image of Lotte New York Palace
Image of Lotte New York Palace
icon

1/5

Image of Lotte New York Palace
Image of Lotte New York PalaceImage of Lotte New York PalaceImage of Lotte New York PalaceImage of Lotte New York Palace

Safety index

77 out of 100

Show All Photos

Safe area tag

Safe area

Business

Family

Luxury

Pet-friendly

Spa

Shopping

Lotte New York Palace

Rating icon

8.9

Good (4,776 ratings)

New York City, United States - 

show on map
Location icon

210 m 5th Avenue

Location icon

490 m Rockefeller Center

Location icon

700 m Grand Central Terminal

Hotel Overview

Lotte New York Palace is a luxurious hotel located in the heart of New York City, renowned for its stunning architecture, rich history, and exceptional service. Based on user reviews, this hotel stands out for its elegant accommodations, impeccable service, and prime location, making it a favored choice for many visitors.

Thumbs up icon

Hotel highlights

Property

Service

Location

  1. Elegant Rooms: The hotel boasts beautifully decorated rooms that are spacious and equipped with modern amenities, offering a comfortable stay.
  2. Exceptional Service: Staff are highly praised for their attentive and courteous service, ensuring guests feel well taken care of during their stay.
  3. Prime Location: Situated in a central location, it provides easy access to major attractions, shops, and dining options.
  4. Stunning Architecture: The building's historical and architectural magnificence adds to the overall luxurious experience.
  5. Rich History: Guests appreciate the hotel's historic significance and the effort to preserve its grandeur.
Thumbs down icon

Area for improvement

Bathroom

Wi-Fi

Kitchen

  1. High Price Point: Some guests find the hotel to be quite expensive compared to other options in the area.
  2. Room Service: A few reviews mention delays or inconsistencies with room service.
  3. Limited Amenities: Despite the luxury tag, some guests feel the amenities offered are not extensive enough.
  4. Noise Levels: Being in a central location, noise from the streets can sometimes be an issue for guests.
  5. Dated Decor: A minority of guests feel that certain areas of the hotel would benefit from an update to match the overall luxury aesthetic.

Amenities

Babysitting

Babysitting

Extra beds/cribs

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Spa

Parking available

Parking available

Gym

Gym

Air conditioning

Air conditioning

Youtube Icon

Related hotel videos

Score icon8.9

RateScore

Total 4,776 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.7

Icon

8.1

Icon

8.8

Icon

4.5/5

Icon

agoda

151 Reviews

8.7 / 10

Icon

booking

390 Reviews

8.1 / 10

Icon

expedia

1,011 Reviews

8.8 / 10

Icon

google

3,224 Reviews

4.5 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

3,224+ People Are Talking

Property

Service

Location

Amenities

Atmosphere

Cleanliness

Bar

Food

Sleep

Bathroom

Breakfast

Wi-Fi

Accessibility

Business

Nature

Kitchen

Family

Couples

Restaurant

Fitness

Nightlife

Wellness

Gym

Spa

Parking

Entertainment

Transit

Safety

Air Conditioning

Property was mentioned 789 times

11% Negative83% Positive

Reviews based on Property

User image
Jon Heller2 months ago
2/5Google icon

This is a review from someone who lived in NYC for decades. A pretty building and lobby are a mask for bad services and terrible infrastructure design. Nothing worked in our room from sink to window shades. The number of rooms to number and size of elevators cannot possibly pass code. It's got to unsafe that it's 20-30 minute wait for elevator. And no in room or lobby coffee. Just a tiny overpriced store that has a line as long as the elevators. This is a bad hotel that masquerades as a nice one. Do not stay here. There are far better places in the city and we deeply regret we fell for the ruse

User image
Anthony R4 months ago
5/5Google icon

We stayed in the standard wing of the Palace Hotel during our visit here a little while back. The room was fine, but this wing of the hotel is definitely due to be freshened up at this point in time. The Towers wing of this hotel has the best and most updated rooms, so keep that in mind if you're booking here. This hotel, in general, is beautiful, having probably the nicest lobby area of any hotel in NYC. If the lobby is not the most impressive looking, it is definitely in the conversation. The location of this property is about as good as it gets as well. Being in the 50s on Madison Avenue, this location puts you within the heart of everything NYC has to offer in Midtown Manhattan.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 909

Bullet point

Number of floors 55

Bullet point

Year Built 1981

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

13

Download

153

Upload

70

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

5th Avenue

210 m

Rockefeller Center

490 m

Grand Central Terminal

700 m

Central Park

840 m

Times Square

910 m

icon

Getting around

5 Av.-53 St. Station

280 m

Grand Central

Nearby

icon

Airports Nearby

LaGuardia Airport (LGA)

12.5 km

icon

Restaurants

Inside Park at St Bart's

210 m

Essen Slow Fast Food

210 m

Starbucks

140 m

Toasties

Nearby

Blue Bottle Coffee

210 m

Street View

Icon

Daytime safety

70 out of 100

Safe

Icon

Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

77

Overall Safety Index

Safe

An average rating of the six safety categories

77 out of 100

Icon

Women safety

Very Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

81

Icon

Physical safety

Very Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

90

Icon

Property safety

Very Safe

Info icon

Likelihood of theft.

lowhigh

87

Icon

Political safety

Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

64

Icon

LGBTQ safety

Very Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

83

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

57

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

Crime category icon

Car theft  40/100

Crime category icon

Car break-ins  48/100

Crime category icon

Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  53/100

Crime category icon

Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$1.2 - $3.3

icon

Coffee

$2.8 - $7.5

icon

Beer 0.5L

$1.6 - $4

icon

Meal, inexpensive restaurant

$14.1 - $37.7

icon

Public transport, one-way ticket

$2.6 - $2.7

icon

Taxi 1km (normal tariff)

$1.5 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

icon

Bottle of mid-range wine

$10.4 - $28.3

icon

McMeal at McDonalds

$9.4 - $14.1

icon

Coke/Pepsi 0.33L

$1.9 - $4.7

icon

Public transport, monthly pass

$119.8 - $135.3

icon

Gasoline (1 liter)

$0.9 - $1.3

icon

Mobile phone monthly plan

$37.7 - $80.2

icon

Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 16:00

Clock Icon

Check out until 11:00

Children welcome

Pets welcome

Our Recent Articles