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Image of Millennium Hotel Broadway Times Square
Image of Millennium Hotel Broadway Times Square
Image of Millennium Hotel Broadway Times Square
Image of Millennium Hotel Broadway Times Square
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1/5

Image of Millennium Hotel Broadway Times Square
Image of Millennium Hotel Broadway Times SquareImage of Millennium Hotel Broadway Times SquareImage of Millennium Hotel Broadway Times SquareImage of Millennium Hotel Broadway Times Square

Safety index

70 out of 100

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Safe area tag

Safe area

Business

Eco-certified

Pet-friendly

Shopping

Millennium Hotel Broadway Times Square

Rating icon

7.1

Fair (26,421 ratings)

New York City, United States - 

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Location icon

Nearby Times Square

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140 m Broadway

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280 m Bryant Park

Hotel Overview

The Millennium Hotel Broadway Times Square in New York City is a well-known hotel that offers a convenient location for tourists and business travelers alike. It stands out for its proximity to key attractions and public transportation, making it a popular choice for visitors to the city.

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Hotel highlights

Location

Atmosphere

Nightlife

  1. Prime Location: Situated in the heart of New York City, offering easy access to famous attractions and shopping districts.
  2. Helpful Staff: Employees are often praised for their politeness and eagerness to assist guests with queries and services.
  3. Comfortable Rooms: Many guests have complimented the comfort level of the rooms, highlighting the quality of beds and cleanliness.
  4. Stunning Views: Offers remarkable views of the city skyline, making for memorable stays.
  5. Historic Charm: The hotel's architectural and decorative elements add a unique charm, appreciated by those interested in history and culture.
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Area for improvement

Cleanliness

Bathroom

Room

  1. Aged Facilities: Some guests have reported that certain parts of the hotel show signs of wear and could benefit from renovation.
  2. Noisy Environment: Due to its central location, noise from the streets can sometimes be an issue for guests, especially at night.
  3. Costly Extras: Additional services and amenities, such as Wi-Fi and room service, can be on the expensive side, as noted by some visitors.
  4. Long Wait Times: During peak times, guests have experienced long wait times for check-in and elevators.
  5. Limited Dining Options: The hotel's in-house dining options are somewhat limited, leading some guests to seek meals elsewhere.

Amenities

Extra beds/cribs

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Gym

Gym

Housekeeping

Business services

Business services

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon7.1

RateScore

Total 26,421 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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7.6

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7.1

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7.0

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3.7/5

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3.5/5

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agoda

407 Reviews

7.6 / 10

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booking

7,105 Reviews

7.1 / 10

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expedia

6,636 Reviews

7.0 / 10

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google

4,763 Reviews

3.7 / 5

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tripadvisor

7,510 Reviews

3.5 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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4,763+ People Are Talking

Property

Location

Service

Cleanliness

Room

Bathroom

Sleep

Kitchen

Accessibility

Atmosphere

Air Conditioning

Breakfast

Dining

Bar

Safety

Parking

TV

Wi-Fi

Business

Nightlife

Family

Transit

Restaurant

Nature

Fitness

Gym

Couples

Wellness

Property was mentioned 1603 times

45% Negative47% Positive

Reviews based on Property

User image
Nicole Seidman2 months ago
2/5Google icon

We came to the city as a family for our first NYC Christmas experience. While the hotel itself is dated (the rooms not the lobby, the lobby is gorgeous) and some of the issues we had understandably couldn’t be rectified by the staff we were speaking with, the customer service was BEYOND SUB PAR. Our first night we were trying to find a comfortable temperature in our room since it was in the 30s outside and the rooms heat was on - we came in fully dressed and couldn’t figure out how to get the air conditioning on and the heat off. We called downstairs, the staff that answered said in a very short and overall annoyed tone “there’s no ac in this entire building it’s an antiquated system” (for winter this was bearable I have no idea how this could work in the summer). Then we called as the TV wasn’t working properly, again a short toned employee answered the phone said “I’ve never heard of that problem” with no further assistance. Finally, our last evening there we thought maybe we could call for pillows that weren’t so flat (you really can’t even fold them into a shape) and yet again I was met with a monotoned cold sounding staff member who said “that’s all the pillows in the hotel” and offered no kindness, understanding, or frankly any care other than to get me off the phone quickly. Naturally, after we checked out I mentioned this to the front desk representative on staff at the time - she could not have looked more disinterested in what I had to say and just waited until I was done speaking to offer a flat “I’m sorry” again I was left feeling like I was an imposition to be taking any time with questions or concerns. The lobby is gorgeous, the views are great if you have a city room view, the rooms are dated but okay. Genuinely we understand that a single staff member can’t magically make the entire building have air conditioning if it doesn’t, can’t make fluffier pillows appear, or estimate Netflix glitches. But what I do expect when paying more than $300 a night for a room is at least a little customer service - a smile, a pleasant interaction, not someone who sounds/looks generally annoyed. For assessment purposes I watched to see what the interactions were like with other customers and it was all the same minus a couple of male staff members behind the desk that really seemed to be making sure they had a smile on and were pleasant. As regular travelers to the city we won’t be rushing back to stay here again, and can’t imagine staying in a hotel that doesn’t have air conditioning (stated by three different staff members) in the summer.

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Alba M2 months ago
2/5Google icon

I put two stars for the excellent location (you can really go anywhere) and because the service really tried to help me. But the hotel room is just. So. Below. Average. The "breath-taking view" I paid extra $$ for was literally just one office building - they sent me to another room that was much better, but nice at best. If that's the greatest views a four-star hotel can offer, I feel sorry for New Yorkers. Room was overall clean but not enough, I catched dust and a few spots here and there. Also the sink was a little clogged - but working. At some point I was so tiered I just tried to change hotel. It was possible to do so for me, but be careful to ask before checkout hours.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 626

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Number of floors 52

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

8

Download

72

Upload

56

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Times Square

Nearby

Broadway

140 m

Bryant Park

280 m

Rockefeller Center

560 m

Central Park

1.12 km

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Getting around

5 Av Station (W. 42nd St.)

280 m

New York W 32nd St. Station

910 m

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Airports Nearby

LaGuardia Airport (LGA)

13.5 km

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Restaurants

McDonald's

140 m

Starbucks

140 m

Jollibee

Nearby

Brooklyn Diner

140 m

Jimmy's Corner

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

70

Overall Safety Index

Safe

An average rating of the six safety categories

70 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

77

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

83

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Property safety

Safe

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Likelihood of theft.

lowhigh

76

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

57

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LGBTQ safety

Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

79

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

48

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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