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Image of NH Collection New York Madison Avenue
Image of NH Collection New York Madison Avenue
Image of NH Collection New York Madison Avenue
Image of NH Collection New York Madison Avenue
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1/5

Image of NH Collection New York Madison Avenue
Image of NH Collection New York Madison AvenueImage of NH Collection New York Madison AvenueImage of NH Collection New York Madison AvenueImage of NH Collection New York Madison Avenue

Safety index

78 out of 100

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Safe area tag

Safe area

Pet-friendly

Shopping

City

NH Collection New York Madison Avenue

Rating icon

8.3

Good (2,318 ratings)

New York City, United States - 

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420 m Grand Central Terminal

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490 m Empire State Building

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770 m Broadway

Hotel Overview

NH Collection New York Madison Avenue is a hotel situated in New York City that has been reviewed by numerous guests. This summary is based on their shared experiences.

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Hotel highlights

Property

Location

Service

  1. Excellent Location: Guests appreciate its prime location, close to major attractions and public transportation.
  2. Friendly Staff: Many visitors commend the helpful and courteous staff.
  3. Clean and Comfortable Rooms: The cleanliness and comfort of the rooms receive high praise.
  4. Modern Amenities: The hotel offers modern amenities that cater to the needs of the guests.
  5. Great Views: Some rooms offer great views of the city, which is a highlight for many guests.
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Area for improvement

Air Conditioning

  1. Room Size: Some guests feel that the rooms, especially the bathrooms, are smaller than expected.
  2. Noise Levels: Noise from the street or neighboring rooms can be an issue for some visitors.
  3. Pricey: Several reviewers find the hotel and its services to be on the expensive side.
  4. Limited Dining Options: A few guests mention a lack of dining options within the hotel.
  5. WiFi Connectivity: Some guests have experienced issues with WiFi connectivity or speed.

Amenities

Soundproof rooms

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Bar

Gym

Gym

Laundry

Laundry

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Related hotel videos

Score icon8.3

RateScore

Total 2,318 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.2

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8.4

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4.2/5

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agoda

21 Reviews

8.5 / 10

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booking

1,506 Reviews

8.2 / 10

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expedia

363 Reviews

8.4 / 10

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google

428 Reviews

4.2 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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428+ People Are Talking

Property

Service

Location

Cleanliness

Sleep

Room

Breakfast

Bathroom

Bar

Atmosphere

Dining

Restaurant

Nightlife

Air Conditioning

Transit

Kitchen

Business

Accessibility

Family

Safety

Gym

Fitness

Couples

TV

Property was mentioned 204 times

15% Negative78% Positive

Reviews based on Property

User image
Kathryn P3 months ago
2/5Google icon

There are pros and cons to this hotel. I’d like to raise the biggest con though as I think it should be advertised clearly…during the winter months, the hotel turns the hotel to heat. What does that mean for you? No a/c. Our room has been at a consistent 75-77 degrees since we check-in. Although this isn't terrible during the day, it’s very hot at night. Yes, you can “crack” the window for cold air, but depending on the weather, it can get too cold (or wet if raining) and depending on the floor, the noise may keep you awake. I’ve stayed at many hotels in NY and this is only the second hotel that managed the a/c in this way and personally, it’s my #1 reason I won’t return. The second con is to be cautious of your room choice, especially if you are spending a lot of time in your room (possibly working during the day). Our room has zero sunlight…none. I don’t mind staring at another building, it’s New York, but having no sunlight is very depressing and dark. Finally, there are no light snacks or coffee for purchase in the lobby. A little morning coffee shop placed at the bar would be ideal. People don’t always want to go out for coffee and a muffin in the morning and they don’t always want a full blown buffet (which they do offer for a cost) either. There is a coffee maker in the room but a proper coffee and pastries for purchase in the lobby is a nice thing to have. For the pros, great location, beautiful lobby, nice staff.

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Pietro Grasso1 month ago
2/5Google icon

It will be a long review but I have to well explain what happened. Background: I stayed in different NH Collection hotels across Europe and unfortunately this one this is definitely below the standard of the group. The staff appeared uncaring, evasive, and uninterested in solving problems. Here below why I'm giving this not-positive review: I booked a premium room for 4 nights to enjoy NYC Christmas vibes. We arrived on Dec 27th in the late evening and everything was perfect. Unfortunately, after some time we realized that the bathroom fan was super noisy and it was impossible to sleep and have some rest. I called the front desk I was told that after a few minutes when the light is switched off, the fan would also switch off. It didn't happen. This was not the case, so I slept with the earplugs. The following morning I asked again some help at the front desk. They said “I will let you know…”. To have a final answer I had to follow up again in the afternoon: the front desk said that the engineer inspected the room and the noise was the normal fan due to air exchange in the building set by default, so every room has the same noise. They apologised but could do nothing to support. Even if I was not happy, I accepted the answer. After came back in the room in the evening I surprisingly found a message in the room written by the manager (the only person who really committed to helping us) that invited us to change room. Why the staff was not coordinated? At the end, we moved to the new room and by magic the noise disappeared. Why the front desk said that every room has the same fan? Unfortunately, the room we moved was 4 floors lower the original booked and super small! On top of that, we found in new room a voucher with complimentary breakfast offered by management. I thought it was a nice gesture but the next morning I discovered that it was left by mistake by the housekeeper After paying nearly 500 EUR/ night for this room at the end I received no excuses, no freebies and zero caring for the staff, except for 1 manager. Positive: the location is perfect to visit NYC and Midtown, Christmas vibes inside the hotel was really nice, the bar is cool and the restaurant is very good.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 288

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Number of floors 18

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Number of buildings/towers 1

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Year Built 1923

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

13

Download

210

Upload

68

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Grand Central Terminal

420 m

Empire State Building

490 m

Broadway

770 m

Times Square

770 m

Rockefeller Center

980 m

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Getting around

Grand Central

Nearby

42 St.

Nearby

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Airports Nearby

John F. Kennedy Intl. Airport (JFK)

22 km

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Restaurants

70 Park Avenue Hotel

140 m

Union League Club

210 m

Zuma New York

Nearby

Chili

140 m

Tartinery

210 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

78

Overall Safety Index

Safe

An average rating of the six safety categories

78 out of 100

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Women safety

Very Safe

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Likelihood of inappropriate behavior against women.

lowhigh

87

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

92

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Property safety

Very Safe

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Likelihood of theft.

lowhigh

86

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

59

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

84

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

57

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 11:00

Children welcome

Pets welcome (restrictions apply)

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