RatePunk Logo
Image of Sanctuary Hotel New York
Image of Sanctuary Hotel New York
Image of Sanctuary Hotel New York
Image of Sanctuary Hotel New York
icon

1/5

Image of Sanctuary Hotel New York
Image of Sanctuary Hotel New YorkImage of Sanctuary Hotel New YorkImage of Sanctuary Hotel New YorkImage of Sanctuary Hotel New York

Show All Photos

Safe area tag

Safe area

Luxury

Pet-friendly

Boutique

Business

City

Sanctuary Hotel New York

Rating icon

8.3

Good (3,279 ratings)

New York City, United States - 

show on map
Location icon

140 m Times Square

Location icon

140 m Broadway

Location icon

280 m Rockefeller Center

Hotel Overview

Sanctuary Hotel New York is a popular choice among travelers visiting New York City. This hotel is well-reviewed for its prime location near Times Square, providing easy access to the city's major attractions. While it receives praise for certain aspects of its hospitality and amenities, there are also areas where guests feel improvements could be made.

Thumbs up icon

Hotel highlights

Service

Property

Location

  1. Prime Location: Situated near Times Square, offering easy access to major attractions and public transportation.
  2. Exceptional Staff: Many reviews commend the friendly and helpful staff, highlighting their efforts to provide a welcoming experience.
  3. Complimentary Breakfast: Guests appreciate the included breakfast, which adds value to their stay.
  4. Unique Decor: The hotel's decor is often mentioned for its uniqueness and charm, contributing to the overall ambiance.
  5. Rooftop Bar: The rooftop bar is a highlight for many, offering stunning city views and a great atmosphere.
Thumbs down icon

Area for improvement

Accessibility

Air Conditioning

Parking

  1. Room Size: Some guests find the rooms to be smaller than expected, particularly for the price point.
  2. Noise Levels: Due to its central location, noise from the streets can sometimes be an issue in certain rooms.
  3. Room Temperature Control: Guests have mentioned difficulties with adjusting the room temperature to a comfortable level.
  4. Additional Fees: There are occasional complaints about unexpected additional fees added to the bill.
  5. Limited Amenities: While the hotel offers several amenities, some guests feel that there should be more options available.

Amenities

Toys/Games

Pet friendly

Pet friendly

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

Gym

Gym

Youtube Icon

Related hotel videos

Score icon8.3

RateScore

Total 3,279 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.7

Icon

8.0

Icon

8.4

Icon

4.2/5

Icon

agoda

97 Reviews

8.7 / 10

Icon

booking

1,040 Reviews

8.0 / 10

Icon

expedia

1,006 Reviews

8.4 / 10

Icon

google

1,136 Reviews

4.2 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

1,136+ People Are Talking

Property

Service

Location

Cleanliness

Breakfast

Bar

Sleep

Dining

Restaurant

Room

Atmosphere

Bathroom

Accessibility

Family

Transit

Air Conditioning

Nightlife

Kitchen

Parking

Business

Couples

TV

Safety

Wi-Fi

Property was mentioned 400 times

19% Negative72% Positive

Reviews based on Property

User image
Dionne V2 months ago

We didn’t get off to the best start with this hotel but I must say the reception staff were exceptional in dealing with the issues we had. Very understanding and accommodating. ||The first room allocated had a musty smell and after reporting this to reception, we were swiftly moved to a room at the front of the hotel facing the street. This room was extremely noisy, and I know given the location being so close to Times Square that this should be expected, but it honestly sounded like we were on the street and not in a hotel room! We did spend the first night in this room but mentioned it to reception in the morning. Reception staff were understanding and arranged for us to be moved to another room. ||The room we eventually settled in didn’t have a view, we were looking out to a brick wall. This made the room feel a little dark, which wasn’t helped by only having 1 lamp in the room, but to be honest for all the time we spent in our room, it really wasn’t a huge issue. The rooms are pretty clean, however, the bedding did have a slight musty smell to it - I’m guessing this is perhaps due to where it’s being stored. ||I’ve seen a lot of reviews complaining about breakfast. We thought breakfast was great to be honest. It’s enough for starting your day, and it’s included in the facility fee of $25 per night. This worked out pretty well for us since we were travelling as a family of 3. ||The location of the hotel is perfect. Times Square is just at the end of the street, and it’s also within walking distance to a lot of the main tourist attractions. The exterior is gorgeous,a truly beautiful building. The reception area is stunning too, very welcoming with a real fire creating a warm & cosy vibe. It has a lovely scent too!

User image
Jamie Heather5 months ago
5/5Google icon

Have to say this is a really loverly hotel the rooms are of good size the beds are very comfy with quality lining is probably one of the best beds I've slept in the room we stayed in 615 was bery quite and we got a great sleep the decor is modern and to American standard the staff are very helpful polite and friendly and go above and beyond to help. We didn't try the restaurants as there are better options in time sqaure which is just a couple of minutes walk away The hotel is central to central park which is 11 blocks away Time sqaure is minutes walk away with some great shops. Other attractions can be reached by hop on hop of bus,subway or taxi Would highly recommend circle line river cruise, moulin rouge,and aladdin As well as taking in the breath taking views from the 86th floor of the empire state building which upon looking out you can truly see how beautiful new york and manhatten truly is. So here come some of the constructive negatives. Firstly would be great if they had a disabled ramp outside instead of stairs however the door staff have got a metal ramp which they are happy to put out. The continental breakfast is OK with bagels,breads,cereals, patisseries,boiled eggs and some spreads, strawberry yoghurts and some fruits drinks coffee and orange juice and flavoured tea. Would be nice to have a natural tea bag as well as some apple juice and some sliced meats or if you offered to pay a bit more a cooked breakfast. All the cutlery is plastic In the room they have a little fridge where the drinks are expensive and I feel due to the price you are paying for your stay they should be complementary You also have a safe which is chargeable aswell in your room But the main thing when you book check what you have paid for as they charge you when checking in $300 in which a service charge of $25 dollars a day is included then the rest which is $175 is included which is just for damages

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 115

Bullet point

Number of floors 9

Bullet point

Number of buildings/towers 2

Bullet point

Year Built 2011

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

16

Download

117

Upload

109

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Times Square

140 m

Broadway

140 m

Rockefeller Center

280 m

5th Avenue

350 m

Central Park

980 m

icon

Getting around

49th St. Station

140 m

Grand Central

Nearby

icon

Airports Nearby

John F. Kennedy Intl. Airport (JFK)

25 km

icon

Restaurants

Pret A Manger

140 m

Del Frisco's Double Eagle Steakhouse

350 m

Havana Central

210 m

Long Acre Tavern

210 m

The Times Square Edition Rooftop

140 m

Street View

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$0.8 - $2.3

icon

Coffee

$2 - $6.4

icon

Beer 0.5L

$1.1 - $1.6

icon

Meal, inexpensive restaurant

$8.9 - $27.4

icon

Public transport, one-way ticket

$1.8

icon

Taxi 1km (normal tariff)

$0.7 - $1.4

icon

Meal for 2 people, mid-range restaurant, three-course

$54.8 - $118.7

icon

Bottle of mid-range wine

$7.3 - $22.8

icon

McMeal at McDonalds

$7.3 - $13.7

icon

Coke/Pepsi 0.33L

$1.8 - $4.6

icon

Public transport, monthly pass

$34.3

icon

Gasoline (1 liter)

$1.1 - $1.2

icon

Mobile phone monthly plan

$39.3 - $123.3

icon

Fitness club, monthly fee

$24.2

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Good

PM2.56

PM1010

20

Slider marker

Air quality is acceptable and pollution poses no health risk. Enjoy outdoor activities as normal.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

Our Recent Articles