RatePunk Logo
Image of W New York - Times Square
Image of W New York - Times Square
Image of W New York - Times Square
Image of W New York - Times Square
icon

1/5

Image of W New York - Times Square
Image of W New York - Times SquareImage of W New York - Times SquareImage of W New York - Times SquareImage of W New York - Times Square

Safety index

57 out of 100

Show All Photos

Business

Family

Luxury

Pet-friendly

Shopping

W New York - Times Square

Rating icon

8.3

Good (5,219 ratings)

New York City, United States - 

show on map
Location icon

Nearby Times Square

Location icon

Nearby Broadway

Location icon

490 m Rockefeller Center

Hotel Overview

**W New York - Times Square** is a notable hotel in New York City, appreciated for its vibrant atmosphere and prime location. It has garnered mixed reviews from guests, highlighting both its strengths and areas that could use improvement.

Thumbs up icon

Hotel highlights

Property

Location

Service

  1. Prime Location: Situated right in the heart of Times Square, it offers easy access to many of the city's attractions and entertainment.
  2. Vibrant Atmosphere: The hotel is known for its lively environment, appealing to those looking for an energetic New York experience.
  3. Stylish Decor: The interiors are praised for their modern and stylish design, reflecting the city's dynamic spirit.
  4. Friendly Staff: Many guests have noted the warm and welcoming staff, ready to assist with any needs.
  5. Comfortable Rooms: The accommodations are often described as comfortable, providing a restful retreat from the city's hustle and bustle.
Thumbs down icon

Area for improvement

Bathroom

Kitchen

Wi-Fi

  1. High Pricing: The cost of staying at the hotel is frequently mentioned as being on the higher side, not always matching the value received.
  2. Noisy Environment: Given its location in Times Square, some guests have found the noise levels to be overwhelming, particularly at night.
  3. Room Sizes: Several reviewers have commented on the rooms being smaller than expected, which can be an issue for guests requiring more space.
  4. Additional Fees: There are mentions of unexpected additional fees, which can add up and affect the overall value of the stay.
  5. Slow Service at Times: A few guests have reported experiencing slow service, whether at check-in, check-out, or restaurant service.

Amenities

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Free WiFi

Free WiFi

Air conditioning

Air conditioning

Restaurant

Bar

Room service

Room service

Gym

Gym

Youtube Icon

Related hotel videos

Score icon8.3

RateScore

Total 5,219 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.0

Icon

7.6

Icon

8.4

Icon

4.3/5

Icon

agoda

158 Reviews

8.0 / 10

Icon

booking

1,093 Reviews

7.6 / 10

Icon

expedia

1,012 Reviews

8.4 / 10

Icon

google

2,956 Reviews

4.3 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

2,956+ People Are Talking

Property

Service

Location

Room

Bar

Cleanliness

Sleep

Dining

Bathroom

Atmosphere

Nightlife

Accessibility

Breakfast

Kitchen

Business

Nature

Safety

Fitness

Wi-Fi

Family

Parking

Air Conditioning

Gym

Transit

Restaurant

Couples

TV

Wellness

Pets

Property was mentioned 730 times

27% Negative65% Positive

Reviews based on Property

User image
Dalton1 month ago
5/5Google icon

Overall my experience was a 4.5 but rounding up for exceptional staff and a wonderful upgraded room! Also personally I do not see the W as luxury anymore so I have tempered expectations (just me not saying I’m right). Upon checking in the helpful desk agent informed me all about the property, my benefits, and offered a platinum upgrade to a corner room on the top floor! We were off to a great start. The checkin was quick, lobby was loud but smelled lovely, and well appointed. The room itself was a tad dated but overall in decent shape. Comfy bed, nice chair to lounge in, and decent amenities including a mini bar. The bathroom was fine but please stop with this frosted glass! It’s see through! The location is ideal. Obviously right in the center of it all. Even on the top floor it was loud but I’m used to city life. This hotel is probably best for a one night couple stay or multi night single stay for someone who doesn’t need the quiet to sleep. We also had a great meal and drinks at the seafood themed bar. Very nice young bartender. Overall I would certainly return to this property. Pros: efficient checkin, great service, nice sized rooms, platinum upgrade, well appointed rooms. Cons: rooms starting to show age, loud loud loud, busy busy busy, and the bottom floor restaurant was a bit grimy. Well done W New York!

User image
Allan S4 months ago

Last weekend I was in NY city. We were staying at the W Times Square. After lunch we returned to our room on the 52nd floor. When we tried leaving for dinner the elevators were not working and our room phone was not working. After about 45 minutes, the elevators began working again. When we inquired as to what happened we were informed that there was an issue on the 46th floor, however they had no way to notify any of the guests. They did not use the fire alarm, make an announcement or use the TV. The place was crazy, management lost all control of the situation. One would have thought that after the events of 911, other NY tragedies and world events communication would have been key. Management was not very forth coming. The location is great except for the noise out side which is easily heard in your room. This was my 1st and last time at a Marriott property.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 509

Bullet point

Number of floors 57

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

8

Download

72

Upload

56

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Times Square

Nearby

Broadway

Nearby

Rockefeller Center

490 m

5th Avenue

560 m

Central Park

910 m

icon

Getting around

49th St. Station

Nearby

New York W 32nd St. Station

1.12 km

icon

Airports Nearby

John F. Kennedy Intl. Airport (JFK)

30.5 km

icon

Restaurants

Olive Garden

Nearby

The Broadway Lounge & Terrace

140 m

Starbucks

Nearby

Little Italy Pizza

140 m

Gong CHA

140 m

Street View

Icon

Daytime safety

70 out of 100

Safe

Icon

Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

57

Overall Safety Index

Risky

An average rating of the six safety categories

57 out of 100

Icon

Women safety

Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

79

Icon

Physical safety

Risky

Info icon

Likelihood of injury due to harmful intent.

lowhigh

57

Icon

Property safety

Risky

Info icon

Likelihood of theft.

lowhigh

53

Icon

Political safety

Risky

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

47

Icon

LGBTQ safety

Risky

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

Crime category icon

Car theft  40/100

Crime category icon

Car break-ins  48/100

Crime category icon

Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  53/100

Crime category icon

Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$1.2 - $3.3

icon

Coffee

$2.8 - $7.5

icon

Beer 0.5L

$1.6 - $4

icon

Meal, inexpensive restaurant

$14.1 - $37.7

icon

Public transport, one-way ticket

$2.6 - $2.7

icon

Taxi 1km (normal tariff)

$1.5 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

icon

Bottle of mid-range wine

$10.4 - $28.3

icon

McMeal at McDonalds

$9.4 - $14.1

icon

Coke/Pepsi 0.33L

$1.9 - $4.7

icon

Public transport, monthly pass

$119.8 - $135.3

icon

Gasoline (1 liter)

$0.9 - $1.3

icon

Mobile phone monthly plan

$37.7 - $80.2

icon

Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 16:00

Clock Icon

Check out until 12:00

Children welcome

Pets welcome

Our Recent Articles