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Image of WestHouse New York
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1/5

Image of WestHouse New York
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Safety index

57 out of 100

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Business

Luxury

Pet-friendly

Shopping

WestHouse New York

Rating icon

8.3

Good (2,924 ratings)

New York City, United States - 

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140 m Broadway

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420 m Central Park

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560 m 5th Avenue

Hotel Overview

WestHouse New York is an upscale hotel in New York City, celebrated for its sophisticated ambiance, impeccable service, and prime location that offers guests a luxurious home-away-from-home experience. Based on user reviews, here are some of the most praised aspects and areas for improvement.

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Hotel highlights

Property

Service

Location

  1. Excellent Location: Situated in the heart of the city, making major attractions and transportation conveniently accessible.
  2. Exceptional Service: Staff are consistently praised for their attentiveness, professionalism, and willingness to go above and beyond.
  3. Comfortable Rooms: Guests appreciate the comfortable and well-appointed rooms, citing their cleanliness and quality amenities.
  4. Exclusive Atmosphere: The hotel's design and decor offer a unique and upscale experience, making guests feel exclusive.
  5. Quality Dining Options: The on-site dining options receive high marks for their delicious food and variety of choices.
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Area for improvement

Bathroom

Air Conditioning

Kitchen

  1. Price Point: Some guests feel the hotel is quite expensive for the value it provides.
  2. Noisy Environments: Due to its central location, noise from the streets can sometimes be disruptive to guests.
  3. Limited Amenities: While the amenities are high in quality, some guests expect a wider range of facilities.
  4. Room Size: A few guests have mentioned that the room sizes can be somewhat small, especially considering the price.
  5. Booking and Billing Issues: There are occasional reports of confusion or errors with booking and billing processes, causing inconvenience to some guests.

Amenities

Extra beds/cribs

Breakfast included

Pet friendly

Pet friendly

Parking available

Parking available

Gym

Gym

Air conditioning

Air conditioning

Bar

Laundry

Laundry

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Related hotel videos

Score icon8.3

RateScore

Total 2,924 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.2

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8.2

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8.4

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4.1/5

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agoda

88 Reviews

8.2 / 10

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booking

1,096 Reviews

8.2 / 10

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expedia

1,001 Reviews

8.4 / 10

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google

739 Reviews

4.1 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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739+ People Are Talking

Property

Service

Location

Breakfast

Amenities

Cleanliness

Bar

Sleep

Food

Restaurant

Atmosphere

Bathroom

Accessibility

Air Conditioning

Transit

Fitness

Family

Kitchen

Gym

Safety

Nightlife

Wi-Fi

Business

Parking

Property was mentioned 283 times

17% Negative77% Positive

Reviews based on Property

User image
Clauds V2 years ago
5/5Google icon

I couldn't have asked for a better hotel while I stayed in Manhattan. The staff was very friendly and helpful. The rooms were very modern and immaculate. I had a view from my bedroom of Times Square, which was the best part! I felt very safe because after-hours, you need your room key to enter the building and use the elevators. There is a bar that serves food and drinks in the evening, and a fitness center. Each morning the hotel offers complimentary water bottles and breakfast on the terrace. Visitors can also sit and eat on the balcony overlooking the city...so lovely! They offered a variety of choices for breakfast and it was a great way to start off my morning. I couldn't have asked for a better experience. I will definitely be returning to the West house hotel in the future.

User image
Thomas Beesley2 years ago
4/5Google icon

Breakfast was lackluster (eggbeater scrambled eggs, Costco baked goods, etc.), not worth the per person resort charge. Maybe if they still had the cocktail hour that was advertised on the key-card jacket but crossed out w/ pen...then maybe it would be worth it. The room was nice but was showing its age. Overall, it's a 3.5 to 4 star hotel (not 5 as the hotel claims...5 star hotels have more luxury amenities, in room coffee/tea, robes, room service, onsite eatery, etc. this property lacks all of these). The location is great, steps from the subway and a few blocks from Central Park. It's easy to get to things without walking into the huge crowds you have a few blocks south closer to Times Square. I would stay again if the price was right, but there are better options at this price point and better ways to spend the resort fee, which ends up being much higher than other area hotels since it is per person here.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023May, 2023Now

General Info

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Total number of rooms 172

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Number of floors 7

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

154

Upload

59

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Broadway

140 m

Central Park

420 m

5th Avenue

560 m

Times Square

560 m

Rockefeller Center

840 m

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Getting around

57 St.

Nearby

New York W 32nd St. Station

2 km

New York, NY (NYS-Skyports Seaplane Base)

9.5 km

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Restaurants

Shake Shack

140 m

Famous Original Ray's Pizza

140 m

Pret A Manger

140 m

Starbucks

140 m

Faces & Names

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

57

Overall Safety Index

Risky

An average rating of the six safety categories

57 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

79

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

57

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Property safety

Risky

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Likelihood of theft.

lowhigh

53

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

47

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

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°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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