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Image of WestHouse New York
Image of WestHouse New York
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1/5

Image of WestHouse New York
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Safety index

57 out of 100

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Business

Business

Luxury

Luxury

Pet-friendly

Shopping

Shopping

WestHouse New York

Rating icon

8.2

Good (2,479 ratings)

New York City, United States - 

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140 m Broadway

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420 m Central Park

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560 m 5th Avenue

Hotel Overview

WestHouse New York is an upscale hotel in New York City, celebrated for its sophisticated ambiance, impeccable service, and prime location that offers guests a luxurious home-away-from-home experience. Based on user reviews, here are some of the most praised aspects and areas for improvement.

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Hotel highlights

Location

Breakfast

Cleanliness

  1. Excellent Location: Situated in the heart of the city, making major attractions and transportation conveniently accessible.
  2. Exceptional Service: Staff are consistently praised for their attentiveness, professionalism, and willingness to go above and beyond.
  3. Comfortable Rooms: Guests appreciate the comfortable and well-appointed rooms, citing their cleanliness and quality amenities.
  4. Exclusive Atmosphere: The hotel's design and decor offer a unique and upscale experience, making guests feel exclusive.
  5. Quality Dining Options: The on-site dining options receive high marks for their delicious food and variety of choices.
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Area for improvement

Bathroom

Air Conditioning

Kitchen

  1. Price Point: Some guests feel the hotel is quite expensive for the value it provides.
  2. Noisy Environments: Due to its central location, noise from the streets can sometimes be disruptive to guests.
  3. Limited Amenities: While the amenities are high in quality, some guests expect a wider range of facilities.
  4. Room Size: A few guests have mentioned that the room sizes can be somewhat small, especially considering the price.
  5. Booking and Billing Issues: There are occasional reports of confusion or errors with booking and billing processes, causing inconvenience to some guests.

Amenities

Extra beds/cribs

Breakfast included

Pet friendly

Pet friendly

Parking available

Parking available

Gym

Gym

Air conditioning

Air conditioning

Bar

Laundry

Laundry

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Related hotel videos

Score icon8.2

RateScore

Total 2,479 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.1

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8.4

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booking

1,496 Reviews

8.1 / 10

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expedia

983 Reviews

8.4 / 10

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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200+ People Are Talking

Location

Breakfast

Amenities

Cleanliness

Bar

Sleep

Food

Restaurant

Atmosphere

Bathroom

Accessibility

Air Conditioning

Transit

Fitness

Family

Kitchen

Gym

Nightlife

Wi-Fi

Business

Parking

Location was mentioned 189 times

6% Negative85% Positive

Reviews based on Location

User image
Jeffent Uptoyou5 months ago
2/5Google icon

This is NOT a 5 star hotel!! I'll give it 3.5 - 4 stars maximum. - The Room: too small for a king size room, AC doesn't work, is mega loud, and blows only warm air. For December it was freaking warm in the room. The bathroom was dirty. The furniture looks heavily used and old and doesn't reflect the pictures at all. No minibar, no tea cooker or coffee machine, the room has basically nothing. The bathroom door doesn't close properly because the door is smaller than the door frame... . - Common area: Dirty and not well maintained. The hallway is packed with trash bags and service wagons at any time of the day. Not a nice view for a 5 star hotel. - Breakfast: No space at all. They accept more people than they can feed. I tried different hours, but it was packed each day. The food choice is ok. Many tables and chairs are not stable, which is really annoying to eat on. Food is lying on the floor and the staff just walks pass it. It is so loud because the staff literally throws the dishes into bins with no respect of their surroundings. Plastic and paper cups for your juice and coffee... that is not 5 stars!!! The tables are not cleaned after someone leaves it. Not a place to have a nice breakfast in the morning! After the amount of money I spent, staying in this hotel was a disappointment.

User image
Hira Mashkoor7 months ago
4/5Google icon

We stayed here for a week and the experience was good with room to improve! Our room was spacious but there was a lot of rusting and the tv did not work but they gave us a new one when we requested it. The service could have been better. They did not service our room twice even when we specifically asked for it. The beds were comfortable and the staff was really friendly! The great things about this hotel is the location as well as their breakfast and happy hours for the guests. Free breakfast and drinks for guests was a really nice touch. The location is right next to the subway to get anywhere!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Nov, 2023Now

General Info

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Total number of rooms 172

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Number of floors 7

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Number of buildings/towers 1

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

9

Download

154

Upload

59

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Broadway

140 m

Central Park

420 m

5th Avenue

560 m

Times Square

560 m

Rockefeller Center

840 m

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Getting around

57 St.

Nearby

New York W 32nd St. Station

2 km

New York, NY (NYS-Skyports Seaplane Base)

9.5 km

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Restaurants

Shake Shack

140 m

Famous Original Ray's Pizza

140 m

Pret A Manger

140 m

Starbucks

140 m

Faces & Names

140 m

Street View

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Daytime safety

70 out of 100

Safe

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Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

57

Overall Safety Index

Risky

An average rating of the six safety categories

57 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

79

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Physical safety

Risky

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Likelihood of injury due to harmful intent.

lowhigh

57

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Property safety

Risky

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Likelihood of theft.

lowhigh

53

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Political safety

Risky

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Potential for infringement of political rights or political unrest.

lowhigh

47

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LGBTQ safety

Risky

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

57

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

50

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

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Mugging or robbery  49/100

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Car theft  40/100

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Car break-ins  48/100

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Home break-ins  41/100

Violent crime severity

Moderate

53

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Physical attacks  48/100

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Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

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Insult or harassment in public  54/100

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Corruption or bribery  53/100

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Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.2 - $3.3

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Coffee

$2.8 - $7.5

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Beer 0.5L

$1.6 - $4

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.6 - $2.7

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Taxi 1km (normal tariff)

$1.5 - $3.5

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Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

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Bottle of mid-range wine

$10.4 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $4.7

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Public transport, monthly pass

$119.8 - $135.3

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Gasoline (1 liter)

$0.9 - $1.3

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Mobile phone monthly plan

$37.7 - $80.2

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Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

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Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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