RatePunk Logo
Image of YOTEL New York Times Square
Image of YOTEL New York Times Square
Image of YOTEL New York Times Square
Image of YOTEL New York Times Square
icon

1/5

Image of YOTEL New York Times Square
Image of YOTEL New York Times SquareImage of YOTEL New York Times SquareImage of YOTEL New York Times SquareImage of YOTEL New York Times Square

Safety index

65 out of 100

Show All Photos

Safe area tag

Safe area

Business

Boutique

YOTEL New York Times Square

Rating icon

7.6

Fair (14,727 ratings)

New York City, United States - 

show on map
Location icon

350 m Jacob K. Javits Convention Center

Location icon

770 m Times Square

Location icon

910 m Broadway

Hotel Overview

YOTEL New York Times Square, situated in the vibrant heart of New York City, has garnered attention for its modern approach to hospitality. This hotel's concept is influenced by luxury airline travel, focusing on compact, technologically advanced rooms designed to maximize space and comfort. Here's what users have highlighted about their experiences:

Thumbs up icon

Hotel highlights

Property

Location

Atmosphere

  1. Location: Central location near major attractions, making it convenient for tourists.
  2. Modern Amenities: Equipped with the latest technology for a comfortable stay.
  3. Cleanliness: High standards of cleanliness throughout the hotel.
  4. Value for Money: Considered good value considering its prime location and modern amenities.
  5. Efficient Use of Space: Innovative room designs that effectively utilize space for a comfortable stay.
Thumbs down icon

Area for improvement

Bathroom

Kitchen

Accessibility

  1. Room Sizes: Some guests find the rooms to be smaller than expected.
  2. Additional Fees: Reports of unexpected additional fees for certain services.
  3. Noise Levels: Some guests have noted that noise from outside can sometimes be an issue.
  4. Customer Service: Mixed reviews on the level of customer service received.
  5. Food Options: Limited food options available within the hotel.

Amenities

Soundproof rooms

Breakfast available

Breakfast available

Free WiFi

Free WiFi

Parking available

Parking available

Air conditioning

Air conditioning

Restaurant

Bar

Gym

Gym

Youtube Icon

Related hotel videos

Score icon7.6

RateScore

Total 14,727 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

7.9

Icon

7.2

Icon

7.0

Icon

4.0/5

Icon

agoda

419 Reviews

7.9 / 10

Icon

booking

4,739 Reviews

7.2 / 10

Icon

expedia

2,048 Reviews

7.0 / 10

Icon

google

7,521 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

7,521+ People Are Talking

Property

Location

Service

Cleanliness

Sleep

Room

Bathroom

Atmosphere

Bar

Dining

Breakfast

Kitchen

Accessibility

TV

Nightlife

Transit

Safety

Air Conditioning

Restaurant

Wi-Fi

Business

Parking

Nature

Fitness

Couples

Family

Gym

Hot Tub

Wellness

Property was mentioned 2597 times

24% Negative65% Positive

Reviews based on Property

User image
Jet8250891 month ago

From the moment of my arrival until my last night (of 3 nights), the experience was pretty poor. I arrived very early after an overnight flight, and before that, upon booking my reservation, I had requested early check-in. When I arrived, quite tired from no sleep during travel, I was informed that I could check in early - at an additional cost (of almost one night's stay) - none of this had been explained before in the reservation process. Because I desperately needed to rest, I paid the additional fee, and was sent to a cabin with HVAC issues - the vent rattled so loudly that sleep was impossible. I requested a change of cabin, and was sent to one where the bed was made with dirty sheets - including what looked like a *drop of blood* on the linens. I immediately requested new sheets. It took a while for security to arrive, to remove the soiled sheets with gloves. It then took over an hour for a new set of sheets to arrive -- and one of those was dirty, too! I made up the bed and tried to sleep, which was difficult with a sunken mattress and no duvet/ comforter (we're talking about NYC in January, and the temperature was about 25F/ -3.8C outside. I then waited another hour for a duvet/ comforter to arrive, which ALSO had dirty patches.||Additionally, the cabin had the following issues:|- broken bedside lights (on hinges installed in the wall, which wouldn't hold up/ had to rest on the headboard for support) / need rewiring|- electrical outlet panel above desk was not anchored into wall/ came out upon removal of plugs. Not all outlets actually function.|- broken sink faucet/ handle (the handle actually comes off when one tries to turn on the faucet)|- sliding shower door would not stay shut when showering (an issue because of water spillage and NYC winter temperatures)|- shower drain was slow to drain/ basin would quickly fill|- toilet smelled like it had not been cleaned or sanitized||There were communication breakdowns among the staff across every issue, on the phone and in person - including sending people to my room without notice or warning, which would have been appreciated from a customer standpoint. One of those staff members, the building engineer, gave me an unwarranted attitude. ||It became clear to me that the hotel runs their staff using an app, which sounds like it lacks personalization or communication. They also need some instruction in customer service. Furthermore, when I notified a day manager of the lack of cleanliness, hygiene, and sanitation, and requested a refund of the early check-in fee (because I checked into and paid for a dirty room), I was punted to email another manager, rather than having my issue resolved on the spot.|| I've stayed at Yotel several times over the last 10 years, because its location is convenient to business needs at Javitz Convention Center, but after this visit, which lacked in professionalism, courtesy, and cleanliness, I will not be back.

User image
Caroline Gurgel1 month ago
2/5Google icon

that when this hotel first opened, it was one of the best around it looked clean, very modern very pleasant to be inside. I was there yesterday and what did disappointment on how rundown the building is the carpets were disgusting in the rooms on the way to the rooms in the elevator Chipped paint everywhere cigarette buds in the elevator. It just seems like a really dirty hotel now from what it used to be,… get into my room no cups there were no towels we only had one roll of toilet paper like these are things that don’t really bother you can let them go , but when it came to sleep The bed was so uncomfortable ran down. You can tell the mattress has never been changed since they open the place it was the most uncomfortable sleep I’ve ever had in a hotel room very disappointed on how the place looked and how uncomfortable was the sleep there We ended up leaving at like 3 am in the to find elsewhere to sleep. Needs lots of work specially when it came to the mattress at this location.the rooms need a lot of love. Looks rundown.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

Bullet point

Total number of rooms 713

Bullet point

Number of floors 27

Bullet point

Number of buildings/towers 1

Bullet point

Year Built 2011

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

11

Download

261

Upload

75

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Jacob K. Javits Convention Center

350 m

Times Square

770 m

Broadway

910 m

Macy's

1.12 km

Rockefeller Center

1 km

icon

Getting around

34th Street–Hudson Yards Station

630 m

Penn Station

1.12 km

icon

Airports Nearby

LaGuardia Airport (LGA)

19.5 km

icon

Restaurants

Serafina

210 m

Bea

280 m

West Bank Cafe

210 m

Mr Biggs Bar & Grill

140 m

Starbucks

280 m

Street View

Icon

Daytime safety

70 out of 100

Safe

Icon

Nighttime safety

48 out of 100

Risky

New York City safety index

Safety

Crime

65

Overall Safety Index

Safe

An average rating of the six safety categories

65 out of 100

Icon

Women safety

Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

73

Icon

Physical safety

Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

80

Icon

Property safety

Safe

Info icon

Likelihood of theft.

lowhigh

64

Icon

Political safety

Risky

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

50

Icon

LGBTQ safety

Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

74

Icon

Medical safety

Risky

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

47

50

Overall Crime index

Moderate

An average rating of the crime categories

50 out of 100

Property crime severity

Moderate

57

Crime category icon

Mugging or robbery  49/100

Crime category icon

Car theft  40/100

Crime category icon

Car break-ins  48/100

Crime category icon

Home break-ins  41/100

Violent crime severity

Moderate

53

Crime category icon

Physical attacks  48/100

Crime category icon

Racism or religion motivated attacks  40/100

Other crime severity

Moderate

54

Crime category icon

Insult or harassment in public  54/100

Crime category icon

Corruption or bribery  53/100

Crime category icon

Drug problem  60/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$1.2 - $3.3

icon

Coffee

$2.8 - $7.5

icon

Beer 0.5L

$1.6 - $4

icon

Meal, inexpensive restaurant

$14.1 - $37.7

icon

Public transport, one-way ticket

$2.6 - $2.7

icon

Taxi 1km (normal tariff)

$1.5 - $3.5

icon

Meal for 2 people, mid-range restaurant, three-course

$73.6 - $188.6

icon

Bottle of mid-range wine

$10.4 - $28.3

icon

McMeal at McDonalds

$9.4 - $14.1

icon

Coke/Pepsi 0.33L

$1.9 - $4.7

icon

Public transport, monthly pass

$119.8 - $135.3

icon

Gasoline (1 liter)

$0.9 - $1.3

icon

Mobile phone monthly plan

$37.7 - $80.2

icon

Fitness club, monthly fee

$24.5 - $282.9

Weather In New York City

°C
°F

Precipitation In New York City

mm
in

Air Quality

Unhealthy (For Sensitive Groups)

PM2.57

PM1014

53

Slider marker

Limited risk for sensitive individuals. Not recommended to do outdoor activities.

Drinkable Water Quality

water icons

Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

traffic icons

Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

Clock Icon

Check in after 15:00

Clock Icon

Check out until 11:00

Children welcome

No pets, service animals welcome

Our Recent Articles