Waldorf Astoria Park City

Shabri Moore4 months ago

3/5

Not quite sure how to rate my most recent experience. I’ll start with the best part. I had probably one of the best massages I’ve ever had with Devon. He took the time to understand what I needed and made suggestions that were spot on. Honestly think he may be one of the best therapists I’ve ever been to. I would highly recommend him. He and the rest of the spa staff are outstanding! The setting is lovely and peaceful. I’d rate Devon and the spa 5 stars plus. The next part of the evening, however, was terrible. I decided to go to the bar at Powder for a drink and dinner. There were 3 bartenders there who took care of everyone including people sitting on either side of me, but could not ask me if I wanted to order. I finally got the attention of one of the bartenders who proceeded to push a used water glass in front of me. I explained that I wanted a fresh glass of water and wanted to order a drink and food. He took my order and was gone before I could request a specific brand of bourbon or tell him how I wanted my burger cooked. The burger arrived very rare—-I would have ordered it medium well if I had the opportunity to do so. I explained to the person delivering my plate that I could not eat it and could I get a medium well burger. The bartender proceeded to loudly explain to the server that he needed to get a medium well burger for me. At this point one of the servers working other tables asked me if everything was ok and that my order would be out shortly. I did get a new burger but it was so well done it was inedible and the fries were cold (clearly they just sent back the original fries). I didn’t think it was worth sending the second plate back. The bartenders continued to ignore me, while taking care of everyone else at the bar. I don’t know why, but wonder if it was because I was a woman dining alone. The only person who bothered to check on me was one very nice server who went out of his way to speak to me. He was working other tables but realized the bar staff were ignoring me. I’ve been to this restaurant many times and dined alone at the bar. The bartenders who used to work there were wonderful, friendly and treated everyone well. The bar staff this evening were terrible and I’d rate them a zero.