RatePunk Logo
Image of DoubleTree by Hilton Philadelphia Center City
Image of DoubleTree by Hilton Philadelphia Center City
Image of DoubleTree by Hilton Philadelphia Center City
Image of DoubleTree by Hilton Philadelphia Center City
icon

1/5

Image of DoubleTree by Hilton Philadelphia Center City
Image of DoubleTree by Hilton Philadelphia Center CityImage of DoubleTree by Hilton Philadelphia Center CityImage of DoubleTree by Hilton Philadelphia Center CityImage of DoubleTree by Hilton Philadelphia Center City

Safety index

82 out of 100

Show All Photos

Safe area tag

Safe area

Business

Pet-friendly

City

DoubleTree by Hilton Philadelphia Center City

Rating icon

8.1

Good (10,484 ratings)

Philadelphia, United States - 

show on map
Location icon

140 m Walnut Street

Location icon

210 m Kimmel Center for the Performing Arts

Location icon

560 m Rittenhouse Square

Hotel Overview

The DoubleTree by Hilton Philadelphia Center City is generally well-regarded by guests, offering a combination of convenience, comfort, and services that make for a pleasant stay in the heart of Philadelphia. However, like any accommodation, it has its areas of criticism alongside its praises.

Thumbs up icon

Hotel highlights

Property

Service

Location

  1. Location: Situated in the heart of the city, guests love the easy access to local attractions and public transportation.
  2. Views: The hotel offers stunning views of the city skyline, especially appreciated from higher floors.
  3. Comfortable Rooms: Many guests have complimented the comfort and cleanliness of the rooms, making for a restful stay.
  4. Customer Service: The staff has been noted for their friendly and accommodating nature, enhancing the overall experience.
  5. Amenities: The range of amenities, including a fitness center and an indoor pool, has been a highlight for many visitors.
Thumbs down icon

Area for improvement

Bathroom

Accessibility

Wi-Fi

  1. Parking Issues: Guests have frequently mentioned the inconvenience and high cost of parking at the hotel.
  2. Noise Levels: Some guests report that rooms can be noisy, especially those facing busy streets or with thin walls.
  3. Additional Fees: There have been complaints about unexpected additional fees, which can add up and affect the value of the stay.
  4. Outdated Decor: A portion of guests feel that certain areas of the hotel could benefit from an update or renovation to match modern standards.
  5. Wi-Fi Connectivity: Issues with Wi-Fi connectivity and speed have been a downside for business travelers and those relying on internet access.

Amenities

Breakfast available

Breakfast available

Pool

Parking available

Parking available

Pet friendly

Pet friendly

Room service

Room service

Restaurant

Air conditioning

Air conditioning

Gym

Gym

Youtube Icon

Related hotel videos

Score icon8.1

RateScore

Total 10,484 Reviews

Info icon

RateScore is average rating from most popular providers

Blended Web Rating

Icon

8.0

Icon

7.7

Icon

8.2

Icon

4.2/5

Icon

4.0/5

Icon

agoda

152 Reviews

8.0 / 10

Icon

booking

1,024 Reviews

7.7 / 10

Icon

expedia

1,001 Reviews

8.2 / 10

Icon

google

3,945 Reviews

4.2 / 5

Icon

tripadvisor

4,362 Reviews

4.0 / 5

Reviews

Info icon

Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

3,945+ People Are Talking

Property

Service

Location

Cleanliness

Amenities

Sleep

Bathroom

Parking

Breakfast

Food

Bar

Atmosphere

Accessibility

Fitness

Business

Wi-Fi

Restaurant

Kitchen

Nightlife

Safety

Family

Transit

Pool

Gym

Entertainment

Nature

Couples

Air Conditioning

Wellness

Spa

Hot Tub

Pets

Property was mentioned 1098 times

18% Negative73% Positive

Reviews based on Property

User image
Jacquelyn Gress2 months ago
2/5Google icon

We checked in on New Years eve for the Mummers parade, as we do almost every year (or a family member reserves the rooms). Due to the Mummers Parade, this check in comes with late check out the next day (4 PM) and it also comes with 4 wristbands for the number of people in the room. We were excited to digitally check in instead of waiting at the desk. We had a fine evening (except for the person two doors down who found a dead mouse in their room). The next morning we went to the lobby to collect our bracelets so that we could get into and out of the hotel for the parade. At that point, the front desk manager indicated that they would only allocate one bracelet to our room because during the digital check-in process the night prior, the check-in indicated one person. We had four. The woman indicated that we should have checked in at the front desk to receive four wristbands. They did not call/email/text us to inform us of this issue. If we had checked in on NYE at the desk (lines were so long), the four wristbands would have been allocated to us. I am not sure why this would not be the same policy the next day. All the signage in the hotel and push notifications from Hilton indicated digital check-in/digital key was the best way to check in and out. However the front desk manager and staff member I spoke with thought otherwise. The staff member said: "We wouldn't have even known you were in the building with the digital check-in. You could have checked in in Paris." What does that even mean? I was offered, as a courtesy, to buy a bracelet for $10 cash (cash... hmmmm!) at the front desk - a bracelet I already paid for by paying for the room. Finally they gave me two bracelets total but never the other two after a combative conversation on the part of front desk staff. We were required to spend $60 more at the bar area to buy the other two. I've never had this issue in all the years I've stayed here on NYE. The manager indicated that this policy was on the website. It wasn't and she couldn't seem to be able to pull up that site to show me. The cherry on top was being charged for a brunch ($58) that we never charged to the room. Trying to get that refunded took 6 phone calls, one voicemail (never returned) and a whole slew of Facebook instant messages, a threat to dispute the charges and being demeaned by the front desk manager on two separate phone occasions (again), and someone FINALLY taking responsbility over 24 hours later. I am still considering disputing the charges for the room due to the fact that they withheld $60 worth of bracelets from me. The key cards, both digitally and physical all stopped working at 2 Pm New Year's Day, which backed up the elevator situation. The true MVPs, however, of this establishment are the bell hops and the concierges. They were busting their butts to make sure everyone was comfortable and getting on the elevators quickly (even escorting us to other elevators!). They also unlocked the pool on the fifth floor using their keycard when the digital keycard did not work on that lock (Hilton needs to really figure out the digital check-in/keycard situation and policies revolving around that). The staff members not involved with the front desk were so very pleasant. Bottom line... felt very scammy. Check your receipts from this hotel.

User image
Marcelo y Maria Negro6 months ago
3/5Google icon

The location is excellent and the service was really good. However, two things kept it from being a 5-star review. Firstly, even though I was on the 8th floor and not facing the main street, I could still hear the traffic. So it needs better sound insulation as it's a city centre hotel. Secondly, the water pressure in the shower was awful. -- The property is getting on with age and you can tell in the detail. Overall it was a good stay and would defo use the hotel again. But it's not without it's problems.

Hotel Quality

Info icon

The quality chart is based on how hotel ratings changed over time.

May, 2023Jul, 2023Now

General Info

Bullet point

Total number of rooms 481

Bullet point

Number of floors 26

Bullet point

Year Built 1983

WiFi Quality

icon

Download, Mbps

icon

Upload, Mbps

Ping, ms

Idle

5

Download

45

Upload

49

Wifi Speed Is Good For

icon

web browsing

icon

HD online movies

icon

group video calls

icon

online streaming

icon

4K online movies

icon

online gaming

Choose Room

Location Area Map

icon

What's nearby

Walnut Street

140 m

Kimmel Center for the Performing Arts

210 m

Rittenhouse Square

560 m

Reading Terminal Market

770 m

Pennsylvania Convention Center

840 m

icon

Getting around

Walnut Locust Station

Nearby

Philadelphia University City Station

2 km

icon

Airports Nearby

Philadelphia Intl. Airport (PHL)

10.5 km

icon

Restaurants

Standing O

Nearby

Bud & Marilyn's

140 m

Franky Bradley's

140 m

Jocks PHL

140 m

The Cauldron

140 m

Street View

Icon

Daytime safety

67 out of 100

Safe

Icon

Nighttime safety

39 out of 100

Unsafe

Philadelphia safety index

Safety

Crime

82

Overall Safety Index

Very Safe

An average rating of the six safety categories

82 out of 100

Icon

Women safety

Safe

Info icon

Likelihood of inappropriate behavior against women.

lowhigh

76

Icon

Physical safety

Very Safe

Info icon

Likelihood of injury due to harmful intent.

lowhigh

100

Icon

Property safety

Unsafe

Info icon

Likelihood of theft.

lowhigh

37

Icon

Political safety

Very Safe

Info icon

Potential for infringement of political rights or political unrest.

lowhigh

81

Icon

LGBTQ safety

Very Safe

Info icon

Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

96

Icon

Medical safety

Very Safe

Info icon

Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

55

Overall Crime index

Moderate

An average rating of the crime categories

55 out of 100

Property crime severity

High

69

Crime category icon

Mugging or robbery  46/100

Crime category icon

Car theft  50/100

Crime category icon

Car break-ins  68/100

Crime category icon

Home break-ins  51/100

Violent crime severity

Moderate

50

Crime category icon

Physical attacks  48/100

Crime category icon

Racism or religion motivated attacks  28/100

Other crime severity

High

61

Crime category icon

Insult or harassment in public  56/100

Crime category icon

Corruption or bribery  38/100

Crime category icon

Drug problem  75/100

Prices Around Property

Average Daily Costs Per Person

icon

Bottle of water 1.5L

$1.1 - $2.9

icon

Coffee

$4.1 - $8.7

icon

Beer 0.5L

$1.2 - $5.3

icon

Meal, inexpensive restaurant

$13.8 - $46

icon

Public transport, one-way ticket

$2.5 - $4.6

icon

Taxi 1km (normal tariff)

$1.6 - $3.1

icon

Meal for 2 people, mid-range restaurant, three-course

$69 - $253

icon

Bottle of mid-range wine

$9.2 - $24.8

icon

McMeal at McDonalds

$10.1 - $14.7

icon

Coke/Pepsi 0.33L

$2 - $4.6

icon

Public transport, monthly pass

$91.1 - $161

icon

Gasoline (1 liter)

$1.1 - $1.5

icon

Mobile phone monthly plan

$32.2 - $161

icon

Fitness club, monthly fee

$36.8 - $230

Weather In Philadelphia

°C
°F

Precipitation In Philadelphia

mm
in

Air Quality

Moderate

PM2.56

PM1012

32

Slider marker

Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

water icons

Poor

Water quality is very low. Consider alternative water drinking options.

Traffic around property

traffic icons

Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

Clock Icon

Check in after 16:00

Clock Icon

Check out until 11:00

Children welcome

Pets welcome

Our Recent Articles