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Image of JW Marriott San Francisco Union Square
Image of JW Marriott San Francisco Union Square
Image of JW Marriott San Francisco Union Square
Image of JW Marriott San Francisco Union Square
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1/5

Image of JW Marriott San Francisco Union Square
Image of JW Marriott San Francisco Union SquareImage of JW Marriott San Francisco Union SquareImage of JW Marriott San Francisco Union SquareImage of JW Marriott San Francisco Union Square

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Luxury

Pet-friendly

Shopping

City

JW Marriott San Francisco Union Square

Rating icon

8.4

Good (6,505 ratings)

San Francisco, United States - 

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140 m Union Square

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910 m San Francisco Museum of Modern Art

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1.05 km Orpheum Theatre

Hotel Overview

The JW Marriott San Francisco Union Square is reviewed by guests as a prime hotel with several commendable features and some areas for improvement. Situated in an enviable location, it offers guests the luxury and comfort expected from a high-end hotel, while maintaining distinct characteristics that make it stand out in the crowded hospitality market of San Francisco. Here's a summary of the good and bad things based on user reviews:

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Hotel highlights

Property

Service

Location

  1. Location: Centrally located, offering easy access to major attractions and transportation.
  2. Service Quality: Staff are reported to be friendly and attentive, enhancing guest experiences.
  3. Room Comfort: Rooms are spacious and well-equipped, providing a comfortable stay.
  4. View from Rooms: Many rooms offer spectacular views of the city, adding to the overall experience.
  5. Cleanliness: High standards of cleanliness are maintained throughout the hotel.
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Area for improvement

Wi-Fi

Kitchen

  1. Price: Considered to be on the higher side for some guests, affecting its overall value perception.
  2. Noise Levels: Some guests reported noise issues, particularly from the streets and neighboring rooms.
  3. Additional Fees: Unexpected additional fees for amenities were a concern for some visitors.
  4. Internet Service: The quality of the wireless internet was found to be lacking by some users.
  5. Room Availability: Difficulties in booking preferred room types were mentioned by several guests.

Amenities

Grocery/Convenience store

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Laundry

Laundry

Gym

Gym

Restaurant

Bar

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Related hotel videos

Score icon8.4

RateScore

Total 6,505 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.0

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8.0

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8.6

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4.3/5

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4.0/5

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agoda

5 Reviews

8.0 / 10

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booking

335 Reviews

8.0 / 10

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expedia

2,271 Reviews

8.6 / 10

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google

1,673 Reviews

4.3 / 5

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tripadvisor

2,221 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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1,673+ People Are Talking

Property

Service

Location

Cleanliness

Bar

Amenities

Atmosphere

Sleep

Food

Bathroom

Breakfast

Parking

Accessibility

Business

Fitness

Restaurant

Gym

Wi-Fi

Kitchen

Safety

Entertainment

Nightlife

Couples

Family

Nature

Transit

Air Conditioning

Property was mentioned 494 times

14% Negative77% Positive

Reviews based on Property

User image
Antonio Lane3 months ago
5/5Google icon

The JW Marriot Union Station by far exceeded my expectations. It wasn't because of the property itself. The lobby was refreshed and had great touches like the fireplace and led lighting. The rooms could use a little TLC. The bathrooms were gorgeous in the room. But my favorite part was the wonderful staff members that I crossed. I celebrated my birthday here and from the moment I checked in until departure I must say I enjoyed it. Let's start with the check-in process with Rick. He was so knowledgeable and gave great recommendations of things to do and food to try. We also found out our birthdays are just shy of each other's by a few days. The added perks of the room ($25 daily credit) that I was charged beforehand gave me the opportunity to try the restaurant and bar on site. I'm so glad this happened because I typically wouldn't but the Pesto grilled chicken sandwich (I had it twice) was absolutely bomb! I was able to meet Tan (server for lunch) she was so delightful and even remembered my birthday when she seen me on my second visit. For dinner and my night cap at the bar I had the pleasure of experiencing Emily. She was just as delightful to have met. Brought me a nice glass of champagne to celebrate my birthday. She brought out me some trail mix and who knew it would blend so well with my Bourbon. I now look to do this combo when I'm just drinking light. The welcome perk was also a pleasant surprise. We received two free cable car tickets, a nice tote bag, and infused water. All around it was a pleasant stay and I would definitely do it again. Thanks for a great weekend to celebrate the birthday. Cons. Valet was excessive in price but they were quick and friendly. PS. This review is about two months old as I came in October. That shows you I wanted to be sure the staff got their due well deserved credit!

User image
Jonathan Wong6 months ago
3/5Google icon

Overall a great location if you want to be in SF Union Square. Close to BART, cable cars, restaurants. Not worth it if you are elite with lounge access as the lounge has been closed for 3 years, and the hotel has circumvented the need to provide breakfast by giving 1,000 points. They are listed as one of the "exempted" properties per Marriott to offer the 1,000 points instead of breakfast in their restaurant which is customary. They were re-doing the driveway when we were there, not a significant inconvenience, though it was nice to receive that email notification. They still have valet parking, price is what to expect from hotels in the SF area. In case you were curious, the destination passport (which has the $25 daily fee) includes $25 daily food & beverage (most breakfast entrees are right around there), they provide a beverage and snack daily from 1-4 (pack of nuts with a great hibiscus drink), happy hour from 5-6, sweets from 7-9p (ours was a brownie), 2x one-way cable car tickets, tote bag, and 6 garments of Gym workout laundry. Staff were overall great, all were friendly both on check in and check out. No tap to pay for phones, so bring your physical credit card!

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 344

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Number of floors 21

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Number of buildings/towers 1

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Year Built 1987

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

111

Upload

105

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

Union Square

140 m

San Francisco Museum of Modern Art

910 m

Orpheum Theatre

1.05 km

Moscone Convention Center

1.12 km

Embarcadero Center

1.33 km

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Getting around

San Francisco Station

1 km

Powell St & Post St Stop

140 m

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Airports Nearby

San Francisco Intl. Airport (SFO)

9.5 km

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Restaurants

Golden Gate Tap Room

140 m

Shelton Theater

140 m

Pinecrest Diner

140 m

Pacific Cocktail Haven

Nearby

Clock Bar

210 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

San Francisco safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

61

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Risky

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Likelihood of theft.

lowhigh

60

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

86

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

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Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In San Francisco

°C
°F

Precipitation In San Francisco

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 11:00

Children welcome

Pets welcome

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