Mansion on Sutter

Issa alSaleh11 months ago

1/5

Shocked by all of the good reviews. This hotel as a 3-star hotel would get a mediocre review from me. At this price point, and marketing itself as a 5-star hotel, this is appalling. The good: -Beds are incredibly comfortable. A very good night’s sleep. -Blackout curtains mean very little light in the rooms in the morning. -Rooms are very spacious. The bad: -I found a bag of weed under the chair cushion in my room, which makes me question the quality of room cleaning between guests. -Hotel says they will arrange laundry for you upon request in the guest book. Upon inquiry, this turned out to be a single washing machine in the back room. They charge $45 per load, straight-faced. -NO BREAKFAST OR RESTAURANT. The hotel does tell you about this in advance to be fair. This alone would be forgivable, but combined with the other issues it’s ridiculous for the price point. Their solution is a random cabinet of a few assorted pastries purchased from Safeway. -Furnishings are an odd hodgepodge of antique/tasteful and tacky/modern. It feels like walking into a hoarder’s idea of an antique mansion, or perhaps the movie set of an antique mansion, rather than an actual old property that has been well-taken care of. -Understaffed. Throughout the duration of our stay there was only one staff member on the premise at any given time. Staff are incredibly friendly, but not trained in hospitality at all; this is by no means their fault. This is the type of thing that I would not care about in a hotel charging less or marketing itself differently, but having a random half-asleep dude unceremoniously grab your credit card and disappear with it as “reception” is again not acceptable at a five-star property. I get the impression that this is a hotel that was once good; after being hit hard by the closure of its restaurant during COVID, I think it’s slowly going out of business (restaurant was never reopened) and is a barebones, dilapidated version of itself that continues to disingenuously charge its pre-COVID prices. Check out the Grove, the White Swan, or Petite Auberge instead.