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Image of W San Francisco
Image of W San Francisco
Image of W San Francisco
Image of W San Francisco
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1/5

Image of W San Francisco
Image of W San FranciscoImage of W San FranciscoImage of W San FranciscoImage of W San Francisco

Safety index

84 out of 100

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Safe area tag

Safe area

Business

Family

Luxury

Pet-friendly

Shopping

W San Francisco

Rating icon

8.3

Good (6,658 ratings)

San Francisco, United States - 

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Nearby San Francisco Museum of Modern Art

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Nearby Yerba Buena Gardens

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140 m Moscone Convention Center

Hotel Overview

W San Francisco is a contemporary hotel that has received a variety of feedback from guests. Its character and the experiences it offers make it a distinct choice for travelers. Based on user reviews, some aspects of the hotel stand out positively, while others may affect the experience negatively.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Situated in a central part of the city, offering easy access to local attractions, dining, and shopping.
  2. Modern Decor: Guests appreciate the chic and contemporary interior design of the hotel.
  3. Impressive Views: The hotel boasts stunning cityscape views that guests find memorable.
  4. Helpful Staff: Many reviewers mention the friendly and accommodating nature of the hotel staff.
  5. Vibrant Atmosphere: The lively ambiance of the hotel makes it a fun place to stay for many visitors.
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Area for improvement

Wi-Fi

  1. Pricey: Some guests feel that the hotel's rates and the cost of additional services are on the higher side.
  2. Noisy at Times: Due to its vibrant atmosphere, some visitors find it to be too noisy, especially at night.
  3. Limited In-Hotel Dining Options: A few reviewers mention a lack of variety in dining options within the hotel.
  4. Extra Fees: Unexpected additional fees for certain amenities have been a point of discontent among some guests.
  5. Parking Challenges: Limited parking availability and high parking fees have been inconvenient for guests with vehicles.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Pet friendly

Pet friendly

Parking available

Parking available

Free WiFi

Gym

Gym

Restaurant

Bar

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Related hotel videos

Score icon8.3

RateScore

Total 6,658 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.5

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8.1

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8.6

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4.3/5

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4.0/5

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agoda

48 Reviews

8.5 / 10

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booking

503 Reviews

8.1 / 10

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expedia

1,001 Reviews

8.6 / 10

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google

2,615 Reviews

4.3 / 5

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tripadvisor

2,491 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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2,615+ People Are Talking

Property

Service

Bar

Location

Food

Atmosphere

Cleanliness

Amenities

Sleep

Business

Nightlife

Bathroom

Parking

Breakfast

Fitness

Gym

Accessibility

Wi-Fi

Restaurant

Nature

Safety

Entertainment

Couples

Wellness

Transit

Family

Kitchen

Spa

Pool

Air Conditioning

Property was mentioned 670 times

12% Negative81% Positive

Reviews based on Property

User image
Michael M1 month ago

Worst Stay of My Life||As a Bonvoy Platinum for Life member, I have been to a number of Bonvoy properties over the years. I can unequivocally state that this was the worst stay of my life. I will NEVER return. ||First, because it was for a special event, I was required to pay in advance months before for the room and it was non-refundable. The rate for my room without tax was over $2,200 per night!! For a W. Fine, it is what it is. I held up my end of the bargain and paid for the stay in entirety when I booked. ||Upon arrival, which was more than an hour after the promised check in time if 3:00, I was told the room was not ready and would not be for some time. I asked why the hotel couldn't live up to its end of the bargain. They took my money (and a lot of it) months before and I arrived well after the hotel's designated check-in time, not before. I was basically told to be quiet and be patient. I said it was unacceptable that I would now likely miss a 5:00 meeting because a room promised to me at 3:00, which I had paid for months before, was not ready for me. This is when they brought out a guy named Oscar, who purported to be some sort of manager but based on his unwillingness to help or even discuss the situation, he clearly was not any sort of manager. When I asked him if he thought the hotel was in the wrong here he told me he would cancel my reservation in full and give me a full refund. Thanks for the creative solution Oscar! The fact that your dump of a hotel was able to charge $2200/ night to begin with meant that there were no other vacancies in San Francisco. Finally, a woman named Gabi came out. She stated that she was also a manger but, unlike Oscar, she actually acted like one and had managerial authority. Miraculously, another room had become available and she put me in that one. Apparently Oscar was unable to locate this room or offer it to me only a minute before. Great manager. The hotel is the definition of amateur hour. Other than Gabi, the staff were across the board unprofessional and knowledgeable. They would be better suited to work at a Red Roof Inn. Good luck

User image
Vincent Savage Jr2 years ago
5/5Google icon

This was my second time staying at the W San Francisco and it was just as great of an experience as the last time. The rooms have been renovated since my last stay, and the gold accents were just as welcoming and warm as they were modern. The bed is fantastic, although I do prefer firmer pillows, and the bathroom was clean and quite large for a hotel. The property itself is fantastic; the music is top-notch (I've never spent more time Shazam'ing songs than I do when at the W) and the lobby bar was fantastic. This has become my hotel go-to when traveling to SF and I can't see that changing anytime soon. I can't wait to return.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 411

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Number of floors 31

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Number of buildings/towers 1

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Year Built 1999

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

11

Download

172

Upload

110

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

San Francisco Museum of Modern Art

Nearby

Yerba Buena Gardens

Nearby

Moscone Convention Center

140 m

Union Square

700 m

Oracle Park

1.05 km

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Getting around

Market St & Kearny St Stop

350 m

San Francisco Station

1.12 km

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Airports Nearby

San Francisco Intl. Airport (SFO)

11.5 km

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Restaurants

Oren's Hummus

210 m

The Grove

210 m

California Pizza Kitchen

210 m

SPiN Social Club

140 m

Chaat Corner

210 m

Street View

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Daytime safety

64 out of 100

Safe

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Nighttime safety

33 out of 100

Unsafe

San Francisco safety index

Safety

Crime

84

Overall Safety Index

Very Safe

An average rating of the six safety categories

84 out of 100

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Women safety

Very Safe

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Likelihood of inappropriate behavior against women.

lowhigh

90

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Physical safety

Very Safe

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Likelihood of injury due to harmful intent.

lowhigh

100

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Property safety

Safe

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Likelihood of theft.

lowhigh

63

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

91

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Risky

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

60

62

Overall Crime index

High

An average rating of the crime categories

62 out of 100

Property crime severity

High

77

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Mugging or robbery  57/100

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Car theft  56/100

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Car break-ins  78/100

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Home break-ins  54/100

Violent crime severity

Moderate

59

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Physical attacks  56/100

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Racism or religion motivated attacks  36/100

Other crime severity

High

69

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Insult or harassment in public  65/100

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Corruption or bribery  48/100

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Drug problem  79/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$0.9 - $2.8

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Coffee

$3.8 - $6.9

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Beer 0.5L

$1.6 - $3.1

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Meal, inexpensive restaurant

$14.1 - $37.7

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Public transport, one-way ticket

$2.4 - $3.3

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Taxi 1km (normal tariff)

$1.6 - $2.6

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Meal for 2 people, mid-range restaurant, three-course

$66 - $188.6

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Bottle of mid-range wine

$11.3 - $28.3

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McMeal at McDonalds

$9.4 - $14.1

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Coke/Pepsi 0.33L

$1.9 - $3.8

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Public transport, monthly pass

$76.4 - $94.3

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Gasoline (1 liter)

$1.1 - $1.7

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Mobile phone monthly plan

$28.3 - $66

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Fitness club, monthly fee

$47.2 - $169.8

Weather In San Francisco

°C
°F

Precipitation In San Francisco

mm
in

Air Quality

Moderate

PM2.58

PM1016

44

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

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Check in after 15:00

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Check out until 12:00

Children welcome

Pets welcome (restrictions apply)

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