Coastal Hotel and Suites Virginia Beach Oceanfront

R KM10 months ago

3/5

We had a few issues during our stay. To start… of the staff are wonderful. There was one or two that weren’t as friendly/helpful. The AC didn’t work about half the time in our room. The hallways were extremely uncomfortable and hot. Someone came to look at the AC in our room and their only answer was don’t go in and out on the balcony as much. We didn’t. The AC doesn’t balance at all between the front and back area of the room. The back room was freezing while the front room was hot constantly. Also, there was water leaking into our room we believe from the room next door constantly. The first time we noticed it, we tried to call the front desk and there wasn’t an answer. We also mentioned it on another day to a cleaning person in passing. Because we were busy enjoying the beach we just dealt with it after that. And this was definitely a leak from somewhere as we had to use tons of towels to soak up the water. Also, the hot tub in the pool area didn’t work for half of our stay. Lastly, the hotel breakfast was not great. The staff kept it very clean & the staff were very friendly, but the quality is just not there. Hotels in general need to do better with the quality of food they’re serving. And this one was no different as some of the food being served is simply not edible. The hotel itself is kept very clean, and most of the staff are great (not all, but we won’t point them out) I just wish these other issues were not present and/or taken care of during our stay for it to have been great. Things like the AC & amenities working and having better quality food available can make or break a stay.