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Image of citizenM Washington DC Capitol
Image of citizenM Washington DC Capitol
Image of citizenM Washington DC Capitol
Image of citizenM Washington DC Capitol
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1/5

Image of citizenM Washington DC Capitol
Image of citizenM Washington DC CapitolImage of citizenM Washington DC CapitolImage of citizenM Washington DC CapitolImage of citizenM Washington DC Capitol

Safety index

79 out of 100

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Safe area tag

Safe area

Business

citizenM Washington DC Capitol

Rating icon

8.6

Good (5,729 ratings)

Washington, United States - 

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420 m National Air and Space Museum

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490 m National Mall

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700 m Smithsonian Institution

Hotel Overview

CitizenM Washington DC Capitol is a highly regarded hotel known for its modern amenities, central location, and unique blend of comfort and style. Based on guest reviews, the hotel offers a distinctive experience that caters to the needs of modern travelers.

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Hotel highlights

Property

Service

Location

  1. Modern and Stylish Decor: Guests appreciate the contemporary design and artistic elements throughout the hotel.
  2. Central Location: The hotel's proximity to major attractions and public transportation is highly valued by guests.
  3. Comfortable Beds: Many reviews mention the exceptional comfort of the beds, ensuring a good night's sleep.
  4. Friendly Staff: The welcoming and helpful staff are frequently highlighted as a standout feature.
  5. High-Tech Rooms: The advanced in-room technology, including customizable lighting and temperature control, receives positive feedback.
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Area for improvement

Air Conditioning

Kitchen

  1. Noisy at Times: Some guests report disturbances due to noise, particularly from the street or neighboring rooms.
  2. Small Room Size: The compact nature of the rooms is noted as a drawback by some visitors.
  3. Price Point: A number of guests find the hotel to be on the expensive side, especially considering the room size.
  4. Limited Food Options: The on-site dining options are deemed insufficient by some, who would prefer a greater variety.
  5. Challenges with Parking: Guests have reported difficulties with parking, citing both availability and cost as issues.

Amenities

Breakfast available

Breakfast available

Restaurant

Bar

Air conditioning

Air conditioning

Free WiFi

Gym

Gym

Business services

Business services

24/7 front desk

24/7 front desk

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Related hotel videos

Score icon8.6

RateScore

Total 5,729 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.8

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8.6

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9.0

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4.3/5

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4.0/5

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agoda

75 Reviews

8.8 / 10

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booking

3,330 Reviews

8.6 / 10

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expedia

1,228 Reviews

9.0 / 10

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google

605 Reviews

4.3 / 5

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tripadvisor

491 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

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605+ People Are Talking

Property

Service

Location

Cleanliness

Sleep

Bar

Atmosphere

Amenities

Bathroom

Food

Breakfast

Entertainment

Accessibility

Parking

Transit

Restaurant

Air Conditioning

Kitchen

Business

Family

Safety

Couples

Nature

Nightlife

Fitness

Wi-Fi

Property was mentioned 292 times

14% Negative77% Positive

Reviews based on Property

User image
V S2 months ago
5/5Google icon

Super cool hotel to stay in while exploring the national mall. Very clean with interesting design and decor. The entire process from check-in to checkout is done through technology. Parking is free if you can find space in front of the hotel. If not, there is a paid public parking next to the hotel building. For under a $100/night, citizen M exceeded my expectations. Loved the breakfast and lunch too at Canteen M.

User image
N Jo2 months ago
1/5Google icon

TL;DR is this location is not at all like most CitizenM hotels. Best to avoid their "Capitol" location!!! I have stayed in CitizenM hotels in many cities. Yes, the art is tasteless and the rooms are small but the things these hotels almost always have going for them are spotless, well-maintained rooms, comfortable beds, and true blackout curtains. Writing to report that in that regard, this property is a fake CitizenM. I’ve never seen one of these hotels so rundown and management of the chain just not give a damn! Checked in and went to initially assigned room - 1019. It appears that any odd numbered room on a high floor in this hotel has a decent view of the Capitol building. However, I wouldn’t know it from this room because the blackout curtain was broken and left unraveled over the bed. None of the following would raise the curtain: buttons on wall, iPad, or CitizenM app. Also, the iPad in the room would not turn on or charge. I went to the front desk and was given another room. This time, I was given 903. Room 903 is right outside the elevator. In this room, the iPad was cracked and, more importantly, the deadbolt to the room didn’t work. I made a complaint via the CitizenM app and the initial response was that since I was on the property, please go to the front desk to address my concerns. I explained for a second time via the app that I had done this once already and wanted to speak to a manager. A young white woman with braces eventually came to the room saying she was the manager. She said she would replace the iPad. She also looked at the deadbolt, confirmed it was broken, and said she would have “her guy” fix it in the morning. I was offered free breakfast but not another room, which meant this hotel was totally fine with keeping a woman traveling alone in a room without a deadbolt. The woman confirmed that I didn't book as a Federal employee because their travel guidelines would require that I be given a secure room. For the rest of us, including women traveling alone, no such luck. The following day, after sightseeing, came back to the room. Do you think they fixed the deadbolt? (NO!) Do you think they responded this time when I asked to speak to a manager? (NO!) Do you think I stayed for the other nights of my reservation? (HELL NO!!!) This hotel is a lot more rundown than any CitizenM I’ve seen. Broken switches on the wall. Dirty shower stall. (When have you ever seen a CitizenM with a dirty room?) Cheap plastic mattress that made squnchie noises whenever I moved. No pen was provided in either room. (WHEN HAVE YOU EVER SEEN A CITIZENM WITHOUT A BLACK TRIANGLE PEN IN THE ROOM?) The neighborhood this hotel is located in is dead after the Feds go home, so you’ll be dependent on the hotel for late night snacks and drinks. No 7-Elevens or the like nearby. Don’t waste your time with this place unless you're a young person looking for a 24/7 party. This is not a place for safety or sleep.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jul, 2023Now

General Info

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Total number of rooms 252

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Number of floors 9

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Number of buildings/towers 1

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Year Built 2020

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

7

Download

47

Upload

31

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

National Air and Space Museum

420 m

National Mall

490 m

Smithsonian Institution

700 m

National Museum of Natural History

1.05 km

United States Capitol

1.05 km

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Getting around

L'Enfant Plaza Station

210 m

Washington Union Station

4 km

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Airports Nearby

Ronald Reagan Washington National Airport (DCA)

6 km

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Restaurants

McDonald's

350 m

Starbucks

210 m

Panda Express

630 m

Rice Bar

350 m

Starbucks

420 m

Street View

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Daytime safety

63 out of 100

Safe

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Nighttime safety

36 out of 100

Unsafe

Washington safety index

Safety

Crime

79

Overall Safety Index

Safe

An average rating of the six safety categories

79 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

71

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

65

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Property safety

Safe

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Likelihood of theft.

lowhigh

74

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Political safety

Safe

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Potential for infringement of political rights or political unrest.

lowhigh

64

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

99

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

61

Overall Crime index

High

An average rating of the crime categories

61 out of 100

Property crime severity

High

65

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Mugging or robbery  59/100

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Car theft  53/100

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Car break-ins  66/100

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Home break-ins  54/100

Violent crime severity

High

65

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Physical attacks  59/100

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Racism or religion motivated attacks  46/100

Other crime severity

High

71

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Insult or harassment in public  62/100

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Corruption or bribery  57/100

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Drug problem  66/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.4 - $3.5

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Coffee

$3.7 - $8.2

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Beer 0.5L

$1.6 - $4.6

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Meal, inexpensive restaurant

$18.3 - $45.8

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Public transport, one-way ticket

$1.8 - $4.1

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Taxi 1km (normal tariff)

$1.7 - $2.8

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Meal for 2 people, mid-range restaurant, three-course

$73.3 - $229

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Bottle of mid-range wine

$11 - $27.5

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McMeal at McDonalds

$8.2 - $13.7

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Coke/Pepsi 0.33L

$1.8 - $4.6

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Public transport, monthly pass

$64.1 - $164.9

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Gasoline (1 liter)

$0.8 - $1.2

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Mobile phone monthly plan

$39.4 - $100.8

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Fitness club, monthly fee

$55 - $182.3

Weather In Washington

°C
°F

Precipitation In Washington

mm
in

Air Quality

Moderate

PM2.57

PM1015

42

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Heavy

Potential slowdowns and congestion, expect delays during peak travel times.

House Rules

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Check in after 14:00

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Check out until 11:00

Children welcome

No pets, service animals welcome

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