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Image of JW Marriott Washington DC
Image of JW Marriott Washington DC
Image of JW Marriott Washington DC
Image of JW Marriott Washington DC
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1/5

Image of JW Marriott Washington DC
Image of JW Marriott Washington DCImage of JW Marriott Washington DCImage of JW Marriott Washington DCImage of JW Marriott Washington DC

Safety index

81 out of 100

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Safe area tag

Safe area

Business

Family

Adventure sport

JW Marriott Washington DC

Rating icon

8.4

Good (9,084 ratings)

Washington, United States - 

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420 m National Mall

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560 m White House

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560 m National Museum of African American History and Culture

Hotel Overview

JW Marriott Washington DC is a well-regarded hotel that has garnered positive feedback from its guests. Based on user reviews, it offers a blend of luxury, excellent service, and a prime location that appeals to both leisure and business travelers. While many visitors leave satisfied with their experience, certain aspects could be improved to enhance overall guest satisfaction.

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Hotel highlights

Property

Service

Location

  1. Prime Location: Situated close to major attractions, making it convenient for tourists and business travelers.
  2. Exemplary Customer Service: Staff are noted for their professional, friendly demeanor and willingness to assist.
  3. Comfortable Rooms: Guests have praised the comfort and cleanliness of the rooms, ensuring a restful stay.
  4. Amenities: The hotel offers a range of high-quality amenities, including dining options and fitness facilities.
  5. Atmosphere: The overall ambiance of the hotel is described as elegant and welcoming, contributing to a pleasant stay.
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Area for improvement

Kitchen

Entertainment

Air Conditioning

  1. Price: Some guests consider the pricing to be on the higher side, affecting the overall value for money.
  2. Noise Levels: Noise from nearby streets and other rooms can be a concern, impacting the tranquility of some stays.
  3. Additional Fees: Unexpected fees for certain services have been a point of contention for some guests.
  4. Room Size: A few guests have commented on the rooms being smaller than expected, particularly in certain categories.
  5. Availability of Amenities: During peak times, the availability of amenities and services can be limited, causing inconvenience.

Amenities

Extra beds/cribs

Breakfast available

Breakfast available

Parking available

Parking available

Air conditioning

Air conditioning

Laundry

Laundry

Restaurant

Bar

Room service

Room service

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Related hotel videos

Score icon8.4

RateScore

Total 9,084 Reviews

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RateScore is average rating from most popular providers

Blended Web Rating

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8.0

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8.2

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8.8

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4.4/5

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4.0/5

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agoda

5 Reviews

8.0 / 10

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booking

693 Reviews

8.2 / 10

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expedia

1,218 Reviews

8.8 / 10

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google

3,421 Reviews

4.4 / 5

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tripadvisor

3,747 Reviews

4.0 / 5

Reviews

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Words are aggregated from hotel reviews across the web and listed by the most mentions.

Country flagCountry flagCountry flag

3,421+ People Are Talking

Property

Service

Location

Cleanliness

Amenities

Atmosphere

Business

Bar

Sleep

Food

Parking

Accessibility

Breakfast

Bathroom

Fitness

Wi-Fi

Family

Transit

Gym

Restaurant

Safety

Nightlife

Kitchen

Nature

Pool

Entertainment

Wellness

Air Conditioning

Couples

Spa

Hot Tub

Property was mentioned 856 times

11% Negative83% Positive

Reviews based on Property

User image
Jennifer Rosenberg2 months ago
2/5Google icon

This is not a 4-star hotel. My husband and I have stayed at numerous, beautiful 4 and 5-star Marriott properties over the last year, and this does not live up to the expectation that comes with the JW name. The rooms are tired, run down, with almost no amenity kits, no snack/mini bar. Our room safe was broken/inoperable. Hair on the toilet seat, stains on the sliding door to the bathroom, a leaky iron, cracks in the ceiling, and towels like sandpaper. The elevators took forever. No decent dining options on site. Room service was delivered in a bag in plastic containers, with flimsy plastic ware you’d find at a fast food restaurant. View was a depressing empty, run down “courtyard” concrete fountain reminiscent of what you’d find in Soviet Russia. Walls were so thin we could hear every word of the phone conversation in the room next door (I guess that could have been worse). Upside: good location, friendly staff, smooth checkin. But this is NOT a luxury property.

User image
Tim Booher6 months ago
1/5Google icon

Definitely would not recommend. I’m Marriott’s highest status tier, booked a room weeks ago, and they didn’t have a room at 5:20 pm. It took a long time to get that sorted. They charge a mandatory destination fee but present it as a benefit. This is no resort but a simple business hotel and getting the check in experience right is tablestakes. With management this poor, it’s bad for what should be a high end brand and if they can’t get the basics right I’m doubtful that Marriott will retain this property in the next several years.

Hotel Quality

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The quality chart is based on how hotel ratings changed over time.

Mar, 2023Jun, 2023Now

General Info

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Total number of rooms 777

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Number of floors 15

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Number of buildings/towers 1

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Year Built 1984

WiFi Quality

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Download, Mbps

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Upload, Mbps

Ping, ms

Idle

15

Download

114

Upload

105

Wifi Speed Is Good For

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web browsing

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HD online movies

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group video calls

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online streaming

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4K online movies

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online gaming

Choose Room

Location Area Map

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What's nearby

National Mall

420 m

White House

560 m

National Museum of African American History and Culture

560 m

Smithsonian Institution

770 m

Walter E. Washington Convention Center

1.05 km

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Getting around

Center Station

420 m

Washington Union Station

5.5 km

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Airports Nearby

Ronald Reagan Washington National Airport (DCA)

6.5 km

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Restaurants

Old Ebbitt Grill

280 m

The Hamilton

140 m

McDonald's

280 m

Elephant & Castle

280 m

Panera Bread

280 m

Street View

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Daytime safety

56 out of 100

Risky

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Nighttime safety

26 out of 100

Unsafe

Washington safety index

Safety

Crime

81

Overall Safety Index

Very Safe

An average rating of the six safety categories

81 out of 100

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Women safety

Safe

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Likelihood of inappropriate behavior against women.

lowhigh

61

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Physical safety

Safe

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Likelihood of injury due to harmful intent.

lowhigh

80

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Property safety

Risky

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Likelihood of theft.

lowhigh

60

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Political safety

Very Safe

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Potential for infringement of political rights or political unrest.

lowhigh

86

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LGBTQ safety

Very Safe

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Likelihood of harm or discrimination against LGBTQ persons or groups and level of caution required at location.

lowhigh

100

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Medical safety

Very Safe

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Likelihood of illness or disease, assessment of water and air quality, and access to reliable medical care.

lowhigh

100

66

Overall Crime index

High

An average rating of the crime categories

66 out of 100

Property crime severity

High

69

Crime category icon

Mugging or robbery  64/100

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Car theft  56/100

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Car break-ins  65/100

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Home break-ins  56/100

Violent crime severity

High

72

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Physical attacks  62/100

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Racism or religion motivated attacks  48/100

Other crime severity

High

78

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Insult or harassment in public  61/100

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Corruption or bribery  71/100

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Drug problem  71/100

Prices Around Property

Average Daily Costs Per Person

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Bottle of water 1.5L

$1.1 - $4.5

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Coffee

$2.7 - $8.4

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Beer 0.5L

$1.6 - $4.9

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Meal, inexpensive restaurant

$13.6 - $45.4

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Public transport, one-way ticket

$2 - $2.7

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Taxi 1km (normal tariff)

$2 - $4.5

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Meal for 2 people, mid-range restaurant, three-course

$59 - $181.5

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Bottle of mid-range wine

$8.2 - $22.7

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McMeal at McDonalds

$8.9 - $13.6

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Coke/Pepsi 0.33L

$2.1 - $4.5

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Public transport, monthly pass

$68.1 - $104.4

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Gasoline (1 liter)

$0.8 - $1.3

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Mobile phone monthly plan

$36.3 - $90.8

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Fitness club, monthly fee

$27.2 - $158.8

Weather In Washington

°C
°F

Precipitation In Washington

mm
in

Air Quality

Moderate

PM2.512

PM1022

45

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Slight concern for sensitive groups. Most can continue outdoor activities.

Drinkable Water Quality

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Fair

Water may have some problems, not recommended for daily consumption.

Traffic around property

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Moderate

Traffic is moving at a steady pace, smooth driving without significant delays.

House Rules

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Check in after 16:00

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Check out until 12:00

Children welcome

No pets

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